topic VMB3000, can not connect to internet, third light stays amber in Arlo

VMB3000, can not connect to internet, third light stays amber

Brinkleylyle — Wed, 11 Jul 2018 14:58:55 GMT

I have reset, tried syncing, unplugged, but nothing is working.

Re: VMB3000, can not connect to internet, third light stays amber

jguerdat — Wed, 11 Jul 2018 17:45:10 GMT

If the Camera LED is solid amber, you need to claim the base. Check Settings, My Devices and remove all devices. Then use the Add Device button on the Devices tab to claim the base. Sync the cameras. Verify that all firmware is up to date.

Re: VMB3000, can not connect to internet, third light stays amber

Brinkleylyle — Fri, 13 Jul 2018 22:23:06 GMT

I deleted all items, then tried to add device and sync cameras, when I push the sync button it starts flashing green, but before the camera can sync it goes back to amber. It worked fine when I got it at Christmas, but every since I tried to sync the cameras to my husbands phone, it keeps telling me the base is off line, but it shows a strong signal under my internet page, am I able to get a new base,?

Re: VMB3000, can not connect to internet, third light stays amber

jguerdat — Sat, 14 Jul 2018 12:30:16 GMT

Did you claim the base first? That has to happen before attempting to sync the cameras.

Re: VMB3000, can not connect to internet, third light stays amber

Brinkleylyle — Sat, 14 Jul 2018 14:14:25 GMT

Do you mean, by naming the device, as of today , now only the first light comes on and it is amber, tried reboot, and reset, no other lights will come on.

Re: VMB3000, can not connect to internet, third light stays amber

jguerdat — Sat, 14 Jul 2018 20:40:55 GMT

That means the base or power supply is bad. No green light for power means something is kaput. Open a case with support here for an RMA.

Re: VMB3000, can not connect to internet, third light stays amber

Brinkleylyle — Thu, 19 Jul 2018 14:38:57 GMT

I finally got my phone to connect by doing what you said, but now my husbands phone won’t connect , so I can load the cameras to his phone. I did the same and deleted everything, but says make sure connected and on same network. I have 3 green lights.

Re: VMB3000, can not connect to internet, third light stays amber

JamesC — Thu, 19 Jul 2018 19:43:14 GMT

Brinkleylyle,

It's not clear to me what you've done so far but it sounds like you were able to claim and set up the base station on your first device. To view with a second device, you can log in using the same user name and password, or create a new, shared account by utilizing the Grant Access feature. For more information granting access, take a look here: How do I add friends to my Arlo account?

JamesC