Base Station Can't Connect

JR64030 — Sun, 08 Jul 2018 11:17:51 GMT

I have had a working Arlo system for the past year. Sometime within the past couple of weeks it stopped working and I didn't realize it right away. The base station no longer was online and none of the cameras were available. I noticed it when I was going in and out the front door and the camera there was not sending me notifications. I tried everything to get it back online: unplug, reset, change ethernet cable, connect directly to Google Fiber box intead of router. Called support and they sent a replacement base station. It did not work either. Called again and they sent a second base station. It doesn't work either. I bought a new ethernet cable and new router and it still doesn't work. I went on Amazon and bought a new Arlo VMB4000 base station. It won't connect either. WTF???? I am out of ideas on how to correct this. I currently have 4 Arlo Q cameras that work just fine since they don't require the base station but this renders my outdoor cameras useless. If anyone can suggest ANYTHING that I have not already done, please do. Thank you

Re: Base Station Can't Connect

TomMac — Sun, 08 Jul 2018 14:29:24 GMT

What are the leds on the base front showing?

Does the base get an IP address in your router?

topic Re: Base Station Can't Connect in Arlo

Base Station Can't Connect

Re: Base Station Can't Connect