topic I Can't Reset My Base Station in Arlo

I Can't Reset My Base Station

Enfieldteile — Tue, 23 Oct 2018 16:01:58 GMT

Can not reset my base station power & wilan led are green, syncro led is orange,

I have tried:

power off

Pull all the cables

this all started with I couldnt changed the mode and this number kept coming up 4003, canera off line, could not syncronise the camera's and then everything went offline, now nothing works

I Can't Reset My Base Station

TomMac — Tue, 23 Oct 2018 16:02:24 GMT

Have you tried a factory reset and then re-claimed the base ?

( hold in reset for about 10 sec with paperclip till leds flash amber )

I Can't Reset My Base Station

Enfieldteile — Tue, 23 Oct 2018 16:02:42 GMT

tried everthing thats in the net, no joy

I Can't Reset My Base Station

jguerdat — Tue, 23 Oct 2018 16:02:56 GMT

Remove all devices from Settings, My Devices and start fresh. If needed, also press the reset button until the LEDs flash amber.

I Can't Reset My Base Station

Enfieldteile — Tue, 23 Oct 2018 16:03:07 GMT

Thats the problem, it will not reset, I can push the reset button as long as I want, nothing happen, no flashing leds,

I Can't Reset My Base Station

jguerdat — Tue, 23 Oct 2018 16:03:18 GMT

Do you get a green power LED when turned on? If not, nothing is going to work.

I Can't Reset My Base Station

djp36 — Tue, 23 Oct 2018 16:03:29 GMT

I have the same problem and can't get any lights on. I did get it going and then after deleting one camera can't reconnect. Tried re boot etc.

I Can't Reset My Base Station

jguerdat — Tue, 23 Oct 2018 16:03:39 GMT

No LEDs lit is a problem with the power supply or the base. ARe they still out? If so, open a case with support here.

Re: I Can't Reset My Base Station

Brett_VT — Sun, 17 Feb 2019 19:13:08 GMT

Hi - did anyone ever find a solution to this issue? My base station power LED goes straight to solid amber within ~5 seconds of startup. It never goes green. Even after holding the reset button down for 10 seconds, I don’t get flashing LEDs. (I’ve also tried the old reset with both buttons pushed).

Re: I Can't Reset My Base Station

jguerdat — Sun, 17 Feb 2019 21:17:47 GMT

That's a hardware problem that can only be solved by getting a replacement from support. Open a case:

https://www.arlo.com/en-us/support/contact.aspx