topic Re: VMB3000 has NO lights on the front in Arlo

VMB3000 has NO lights on the front

Hod913 — Thu, 28 Jun 2018 13:22:54 GMT

I have the arlo system with 5 cameras was working fine until tuesday night. I tried to turn on cameras and they were offline.

So i went to view the connection and such on the base station and NO lights on the base are on. The unit is plugged in and the white box that is connected to the base has 2 green lights on so it has power for sure.

Please help why is base station not lighting up or connecting. DEAD

Re: VMB3000 has NO lights on the front

TomMac — Thu, 28 Jun 2018 13:38:15 GMT

What LEDs on the base are on or off...you mention no lights and then you say 2 are on ???

The leds on the base from left are;

Power

Internet ( flashes when active )

Cameras sync'ed

Re: VMB3000 has NO lights on the front

Hod913 — Thu, 28 Jun 2018 13:50:51 GMT

On the actual base itself NONE. The cord that connects to the base has a white box that plugs in and it shows 2 green lights.

The lights across the bottom of the base will not come on like it has NO power going to it.

Re: VMB3000 has NO lights on the front

TomMac — Thu, 28 Jun 2018 14:51:30 GMT

@Hod913 wrote:

On the actual base itself NONE. The cord that connects to the base has a white box that plugs in and it shows 2 green lights.

The lights across the bottom of the base will not come on like it has NO power going to it.

Not sure what you mean by "the cord that connects to the base has a white box and shows 2 green lights "

To the best of my knowlwdge ( US versions ) there is only the power adater that plugs into the ac ( no lights ) and the ehternet cable that goes to the router ( no lights )

The fact that no LEDs on the base are lit, leads me to think no power at all... ( not to be foolish , but is the switch on the base on ?)

Re: VMB3000 has NO lights on the front

Hod913 — Thu, 28 Jun 2018 14:56:53 GMT

Yup all on and I have done a reset of the base. I even went so far as to move locations to a new wall plug in just to make sure power was supplied.

Re: VMB3000 has NO lights on the front

TomMac — Thu, 28 Jun 2018 15:00:50 GMT

well your next step is to see if the adapter is putting out power.... ( still don't know what the white box with lights is...)

( is it a replacement adapter for ac ? )

the 3000 base ( and others ) actually runs on 12v dc.. so if you have a muti meter, you should see 12v dc at the coaxial plug ( center negitive ).

Re: VMB3000 has NO lights on the front

Hod913 — Thu, 28 Jun 2018 15:08:53 GMT

I will try the meter. Hopeing it is just the cord.

Re: VMB3000 has NO lights on the front

TomMac — Thu, 28 Jun 2018 15:24:46 GMT

so, what is the white box and cord ...picture ?

Re: VMB3000 has NO lights on the front

Hod913 — Thu, 28 Jun 2018 15:36:39 GMT

I will have to take one. It maybe my range extender now that i think of it.

Re: VMB3000 has NO lights on the front

TomMac — Thu, 28 Jun 2018 16:44:33 GMT

Ok, that may be...makes sense with the leds....

But still sounds like no power from the ac adapter ( or the base is NG )

For info... the power led (most left ) is always green if powered... except it is amber when booting

Re: VMB3000 has NO lights on the front

Hod913 — Fri, 29 Jun 2018 12:37:34 GMT

i checked the cord. Using the volt meter and it was reading over 11. here is a pic of the box plugged into my base im pretty sure its range extender.

Re: VMB3000 has NO lights on the front

TomMac — Fri, 29 Jun 2018 13:03:53 GMT

thanks and the middle light is out with IIRC means no communication with your home network

but if so all the lights on the Arlo base unit shouldn't be out.

is there an on/off switch and does it have power pass thru?

I would just unplug the power and ethernet and temp move the base to another outlet and test the base... the power light should go amber and then green if ok

Re: VMB3000 has NO lights on the front

Hod913 — Fri, 29 Jun 2018 13:10:03 GMT

I did the move to new outlet already, i have tried to reset the base I can not get any of the lights to come on the base at all. But i move the extender with it each time and it lights up no problem so has to be the base.

Re: VMB3000 has NO lights on the front

TomMac — Sat, 30 Jun 2018 12:23:44 GMT

Just to verify.... a full reset is to hold in the reset ( paperclip ) for about ten secs till the front base leds all flash amber

Re: VMB3000 has NO lights on the front

Hod913 — Mon, 02 Jul 2018 12:49:53 GMT

Yes full reset but when i did it NO lights still

Re: VMB3000 has NO lights on the front

JamesC — Mon, 02 Jul 2018 16:16:04 GMT

Hod913,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: VMB3000 has NO lights on the front

Hod913 — Mon, 02 Jul 2018 17:02:30 GMT

James tried calling 20 people in que waited for 15 min and barely moved in line

Re: VMB3000 has NO lights on the front

JamesC — Tue, 03 Jul 2018 16:06:27 GMT

Hod913,

I apologize for the wait. I can see you were able to open a support case on this issue. Please let me know if you need further assistance.

JamesC