topic Re: Access denied in Arlo

Access denied when trying to add Arlo Q

Educev — Mon, 25 Jun 2018 15:55:46 GMT

Hi
I try to add a device Arlo q in the Arlo app in my iPhone but appears the following message :
DeniedDD6ED838969D5558tMgtwwFElGbYfqlI9ulbo48VSgAB9oHOBMj1PZ5

Re: Access denied

brh — Sat, 23 Jun 2018 17:47:39 GMT

@Educev

If you just purchased this camera, there is a strong possibility that it was previously owned and is still registered to the previous owner. In that case I would return it to the store where it was purchased and exchange it. If that is too much a problem contact Support at the link at the bottom of this page. They can remove it from the previous owners registration and register it to you, but you will have to send them a picture of the Bill of Sale.

Brian

Re: Access denied

Educev — Sat, 23 Jun 2018 18:55:09 GMT

I bought new, I condigurated already and worked. However I move my location and now the application doesn’t allow me to add any device. Any clew?
Thanks
EC

Re: Access denied

brh — Sat, 23 Jun 2018 19:29:16 GMT

@Educev

Changing Location should not affect anything as Arlo only uses your email info for your account. The other problem might be the wifi if that has changed. If your Wifi changed the camera should automatically recognize that when you plugged it in and continue to work and I doubt that you would get an Access Denied message if it did not connect. Are you the original owner or were you granted access by someone else? At this point I think you need to contact Support.

Brian