topic No live view after pairing Arlo Camera with NIghthawk in Arlo

No live view after pairing Arlo Camera with NIghthawk

OASICO — Wed, 28 Sep 2016 21:05:46 GMT

Have the Nighthawk AC1900 paired with one Arlo camera at my house. Camera detects motion and records according to settings but when trying to see live view, shows that camera is disconnected.

All are up to date the software.

Also have other 3 cameras and Arlo router at another house and they work fine and can show live view.

What do you suggest for this problem? Do i need to send the camera to repair? is it a software limitation?

Regards.

Re: No live view after pairing Arlo Camera with NIghthawk

jguerdat — Fri, 12 Feb 2016 13:11:55 GMT

I don't believe there's a hardware problem but a software one. Are you using the app or a browser? Try the other method as well as a different browser.

Re: No live view after pairing Arlo Camera with NIghthawk

OASICO — Sat, 20 Feb 2016 00:32:59 GMT

Already checked with Chrome and Firefox and still the same. Also in cellphone and tablet is the same with the app.

Maybe its the camera, because seems to connect and disconect from time to time, even when near router.

Re: No live view after pairing Arlo Camera with NIghthawk

Jonbell03 — Sat, 20 Feb 2016 11:31:29 GMT

If you have a usb drive plugged into the router it will cause what you are seeing. Try removing the drive and rebooting rooter and camera. I have heard this is a firmware bug and one of the many reasons 1.0.6.28 was pulled from the netgear site.

Re: No live view after pairing Arlo Camera with NIghthawk

OASICO — Mon, 29 Feb 2016 02:36:43 GMT

Still camera is shown as disconnected. Already reset router and camera and still the same.

Only lasted a few minutes and then lost signal. Even when camera is 2 meters distance and no obstacles.

Regards.

Re: No live view after pairing Arlo Camera with NIghthawk

jguerdat — Mon, 29 Feb 2016 12:40:25 GMT

Right now I think it's a crap shoot given the issues with the firmware that caused it to be pulled. Wait until the revised firmware is released, rumored to be soon. Keep an eye out here:

http://support.netgear.com/product/R7000

Note that we may need to factory reset to get the best out of any changes but we can always try just updating to see what happens.