topic Re: Android app gets stuck on 'saving setting' in Arlo

Android app gets stuck on 'saving setting'

Kimberleyjane — Thu, 14 Jun 2018 16:02:38 GMT

Does anybody else have problems with the Android App, my galaxy s8 does, I keep it updated but still does the same thing....it gets stuck on 'saving setting' when I am switching from armed to disarmed. I can't do anything after that because it just keeps trying to save. Any ideas?

Re: Android app gets stuck on 'saving setting'

Kennylovelace — Thu, 14 Jun 2018 16:02:57 GMT

I have android and dont have that issue but have other issues along with excessive battery drain weak signal strength iffy motion detection and i have arlo smart subscription but no way to access it on ohone app only online can i change my notifications setting. So there are issues and they are currently experimenting with some new firmware. Of course there not updating us or telling us anything. So basically we are at there mercy. I can tell you i wont purchase another Arlo product again or add anymore cameras. The company is awful with communication and customer service and the support is the worst ive ever seen

Re: Android app gets stuck on 'saving setting'

JamesC — Tue, 19 Jun 2018 20:39:13 GMT

Kimberleyjane,

Consider a base station reboot and try again after the reboot. Do you still experience the same behavior?

JamesC

Re: Android app gets stuck on 'saving setting'

Kimberleyjane — Tue, 19 Jun 2018 22:35:53 GMT

Thank you for your reply, however it works fine with my Apple IPad and hubby's iPhone.