topic Re: 3 Immediate problems to fix... in Arlo

3 Immediate problems to fix...

BF2018 — Sat, 02 Jun 2018 01:32:26 GMT

A handful of problems have cropped up with the last couple updates. Please look into the following:

1) (Urgent) There is now giant "Alarm" button obscuring my live video! It's right over where I'm trying film, so I can't see if there's anything in the view. I agree with making the Alarm button easily accessible, but why is it at the expense of me seeing out my camera?! Major design fail. It also makes me nervous that I'm going to set that thing off while I'm at work, deafening my family halfway across town....

2) (Urgent) I've lost the ability to rotate the image to "landscape" when viewing live. I can view recorded images in landscape, but not live. Makes it very difficult to see things live. Bug...please fix.

3) The "Schedule" has a bug that causes something to get out of sync. My Schedule indicates that it should be "armed" but the system says it's "disarmed" and doesn't detect anything. What's the point of going on vacation and spying on the cat-sitter if it it never works....

4) Lastly, this "New Idea" form has a bug. My Model # isn't listed among the dropdown menu choices. I have a VMB4000.

Re: 3 Immediate problems to fix...

The_Wraith — Sun, 03 Jun 2018 05:09:01 GMT

I have also noticed #3 just now. I have a schedule and several modes defined so at any given point in time SOMETHING is configured to record (I have 10 cameras). But, even though my schedule exists as intended my Mode says "Disarmed" right now. This product should not be considered as a reliable security solution. It's a beta product, at best.

Re: 3 Immediate problems to fix...

OurHattonHome — Mon, 04 Jun 2018 22:03:11 GMT

I too am having the same problem. Been going on for over a week now. Also definitely cannot use Geofencing. because even though all phone associated with that mode are "Out of Zone" the app is saying one is "In Zone" all the time and will never go to the Away Mode as set up in Geofencing.

Re: 3 Immediate problems to fix...

RoadGlideSouth — Sat, 09 Jun 2018 13:07:56 GMT

Schedule mode is not functioning correctly.. Cameras are not arming when schedule is active. This is new problem. and is a recent problem in the last one or two updates. I’ve had my system for a few years and never saw this problem previously. Today’s date is June 9, 2018

Re: 3 Immediate problems to fix...

JimboPoptart — Sun, 10 Jun 2018 16:04:04 GMT

I have same problem with Schedule not working. Just started in the last week or so. Mode Setting on my desktop version says 'Schedule', but on the iphone app, it says 'Disarmed' and the cameras do not record as scheduled.

Re: 3 Immediate problems to fix...

JimboPoptart — Sun, 10 Jun 2018 16:04:55 GMT

Does Netgear ever answer any of these issues ?

Re: 3 Immediate problems to fix...

salcoor — Mon, 11 Jun 2018 08:37:43 GMT

I have just noticed the scheduling issue also. It’s been working fine for over a year. And I definitely agree about the alarm button!

Re: 3 Immediate problems to fix...

JamesC — Mon, 11 Jun 2018 21:39:10 GMT

The engineering team has field trial firmware available that may help address the issues being reported in this discussion. If you would like to participate in this field trial, please post a confirmation in this thread and we will escalate your information to the engineering team.

JamesC

Re: 3 Immediate problems to fix...

veener79 — Mon, 11 Jun 2018 21:42:04 GMT

I am having the same issue with the schedule. I have to manual change the modes under "Home" to get it showing the right mode. I am also noticing even when it shows the correct mode it does not alway recording like it should. At times we have to go to the "Away" mode to get the "home" mode working right again.

Re: 3 Immediate problems to fix...

salcoor — Mon, 11 Jun 2018 21:43:48 GMT

Yes, I would like to participate.

Re: 3 Immediate problems to fix...

OurHattonHome — Mon, 11 Jun 2018 22:21:47 GMT

Yes please allow us to participate with the beta test of the updated software.

Re: 3 Immediate problems to fix...

JimboPoptart — Mon, 11 Jun 2018 22:40:48 GMT

Yes. I'd like to participate if field trial.

Re: 3 Immediate problems to fix...

veener79 — Mon, 11 Jun 2018 23:21:59 GMT

Hi James, I am up for helping out also.

Re: 3 Immediate problems to fix...

RoadGlideSouth — Tue, 12 Jun 2018 03:18:52 GMT

IOS app Version 2.5.4 appears to fix arming the cameras using the schedule mode. I do note in the IOS app the “motion character”, when initiating the app during the schedule mode arming time, may not be “dark color” indicating the cameras are armed. However, if you go to the mode screen, the schedule mode indicates the cameras are armed. Then, when returning from the mode screen to the device screen, the motion character is dark color indicating cameras are armed. I verified this tonight with my system regarding the description I’ve provided. Today is June 11, 2018. I hope this information helps everyone.

Re: 3 Immediate problems to fix...

OurHattonHome — Tue, 12 Jun 2018 04:31:27 GMT

Thank you for the input but the issues we reported in this thread is for the Android operating system. But I am glad you posted here if the IOS devices end up having the same issues.

Re: 3 Immediate problems to fix...

RoadGlideSouth — Tue, 12 Jun 2018 05:41:41 GMT

Update on IOS app schedule camera arming problem. It’s now after midnight and I checked my Arlo system. The schedule mode now shows the cameras are disarmed when they should be armed. Whatever is going on with the firmware code appears to disarm the cameras in the schedule mode. It is June 12, 2018.

Re: 3 Immediate problems to fix...

DawnM — Tue, 12 Jun 2018 06:41:12 GMT

@veener79, @salcoor, @OurHattonHome, @JimboPoptart

You have been added to the field trial FW list. You should hear from the engineering team with further instructions within the next couple of days. We appreciate you taking the time!

Dawn Marshall

Arlo Community Manager

Re: 3 Immediate problems to fix...

JimboPoptart — Wed, 13 Jun 2018 00:36:45 GMT

I'm noticing now that NONE of my other modes will detect motion unless the mode is 'armed'. Arming individual cameras is not working. June 12, 2018.

Re: 3 Immediate problems to fix...

BF2018 — Thu, 14 Jun 2018 04:21:23 GMT

I'm the original poster of this thread and I'm on an IOS device. No Android here. (By the way, updating to IOS app Version 2.5.4 does NOT fix the issue as previously mentioned). Everyone posting here has captured the problem I'm having perfectly.

My case with the Help Desk has clearly been forgotten about, as she was supposed to return a call to me a week ago: Case# 30179908

Re: 3 Immediate problems to fix...

JimboPoptart — Thu, 28 Jun 2018 22:23:27 GMT

Hello Dawn,

I have not been contacted by anybody in 2+ weeks about this issue. Is there supposed to be a field trial going on ?