topic Re: Cameras Keep going offline in Arlo

Cameras Keep going offline

Leatherneck — Thu, 28 Dec 2017 19:44:28 GMT

I'm getting sick of this and about to return this system. The cameras go offline. i remove the batteries, do through the reset mode everyday. i get one camera back working and the other goes offline. This is not a very reliable security system. what to do now?

Re: Cameras Keep going offline

Leatherneck — Thu, 28 Dec 2017 19:58:37 GMT

I see this way too often.

Re: Cameras Keep going offline

Leatherneck — Fri, 29 Dec 2017 14:50:57 GMT

My Arlo cameras are very unreliable. I’ve tried taking the batteries out and resetting. I have to do this every day. The battery strength is showing at 80%. When I get one camera working the next one goes down. Where do I need to send this back for a refund?

Re: Cameras Keep going offline

JamesC — Wed, 03 Jan 2018 16:51:05 GMT

Leatherneck,

It sounds like the cameras are struggling to maintain a connection with the base station. This could be due to interference or range. How far from the base station are the cameras?

You could try relocating the base station closer to the cameras, to further isolate the issue.

JamesC

Re: Cameras Keep going offline

Leatherneck — Wed, 03 Jan 2018 17:07:58 GMT

Thank you for the response. One camera is fifty feet, the second camera is thirty feet, and the third is about fifteen feet away. I live in a small brick house and didn’t think distance would be an issue. Do you think a wifi booster or range extender would help?

Re: Cameras Keep going offline

JamesC — Thu, 04 Jan 2018 23:08:08 GMT

Leatherneck,

Some users have had success with connecting the base station via ethernet to an extender to locate the base closer to their cameras. This could work if you are unable to locate the base station closer to the cameras while it is still connected to your router. Take a look here for more information: How can I increase the range of my Arlo Smart Home Security system?

The first thing I would suggest is elevate the base station and try to get it as far away from other wireless devices as you can to help eliminate possible interference. Then test again to see if you experience the same behavior.

JamesC

Re: Cameras Keep going offline

Leatherneck — Thu, 11 Jan 2018 20:53:44 GMT

Now these POS cameras are not recording. It seems that I'm always restarting and resetting this bleeping things.

Re: Cameras Keep going offline

ROCMiller — Mon, 15 Jan 2018 15:02:16 GMT

Just curious, do you have the cameras integrated with anything else ie. Smartthings, or home automation?

I only ask, because I've been working on troubleshooting a few camera's that continued to go offline constantly. I had them integrated into my home automation system (Smartthings). When I removed the instances of Arlo from the ST environment the cameras all seemed to come online with no drops. I'm not saying this is your case, but curious as the "offline" issues seem to be fairly abundant.

Re: Cameras Keep going offline

Leatherneck — Tue, 16 Jan 2018 13:36:52 GMT

I do not have any other smart devices in the house except for iphones.

Re: Cameras Keep going offline

Leatherneck — Wed, 17 Jan 2018 20:14:22 GMT

Absolutely Worthless! Now it's time to change the batteries in only one camera and the others are at 80%. I WANT MY MONEY BACK!

Re: Cameras Keep going offline

JamesC — Thu, 18 Jan 2018 19:41:50 GMT

Leatherneck,

What is the signal strength for the camera that needs new batteries? How many recordings and live stream usage has that camera seen?

JamesC

Re: Cameras Keep going offline

Leatherneck — Fri, 19 Jan 2018 13:58:19 GMT

The signal strength is about 50% and the camera is appx 30 feet away from the base. It will record about the same amount of videos as the others, when they do record. Something is definitely draing the batteries. I've replced the batteries iin one of the other cameras last week and it is already at 22%. Can cold weather play a part in this? It has not got over freezing here for a week.

Re: Cameras Keep going offline

JamesC — Fri, 19 Jan 2018 18:02:37 GMT

Leatherneck,

Try swapping one of your cameras that is behaving as expected with the problem camera. This will help isolate the issue to the camera or the location.

JamesC

Re: Cameras Keep going offline

jguerdat — Fri, 19 Jan 2018 20:55:23 GMT

I have 4 cameras that range from 10-40 feet away from the base, all outdoors in subfreezing temps. None have displayed rapid battery drain although all are rarely recording. Temps do make a difference but shouldn't be drastic. These are all using rechargeable batteries so don't last as long as the OEM style batteries. I'd have to suspect either lots of recording and live viewing and/or some sort of interference with the signal, whether due to blockage or 2.4GHz wireless interference.

Re: Cameras Keep going offline

Unclekeg — Thu, 03 May 2018 00:55:03 GMT

Iphones are far from smart devices. 🤣😂😁

Re: Cameras Keep going offline

nhuto — Tue, 12 Jun 2018 18:36:27 GMT

Hello

I have 5 Arlo Wire free cameras, they'd been working fine for a year and a half until 10 days ago. One camera went offline and I had to take it down and remove the batteries, put them back in and camera worked for another 9 days and went offline again today. This camera is about 25 ft from the base station. Not sure if this has anything to do with camera being offline but I did switch to a new NETGEAR R6700 Nighthawk AC1750 router. After I got my new router set up two weeks ago I plugged in my base station and to my suprise all cameras went online and worked. I thought I had to re-sync all of them. Do I need to remove this camrea from my system and re-sync it? First time I just needed to remove the battery, put them back in and the camera went online again.

Re: Cameras Keep going offline

JamesC — Wed, 13 Jun 2018 15:54:41 GMT

nhuto,

It sounds like there is a connection issue between the base station and the camera, you might try relocating the camera or the base station so that they are closer together to see if you still experience the issue.

JamesC

Re: Cameras Keep going offline

nhuto — Wed, 13 Jun 2018 16:07:04 GMT

Hi James,

The distance between the trouble camera and the base station was not changed, I never had range issue with any of my cameras. All 5 were rock solid until 10 days ago when this one went offline and needed to restart. The only change was the new router which is much more superior than the old one I had. I know WIFI signal has nothing to do since the base station is connected to the router via ethernet cable.