topic Re: VMB3000 base offline amber camera LED in Arlo

VMB3000 base offline amber camera LED

DonaldPoff — Mon, 11 Jun 2018 15:32:14 GMT

My Arlo has been working since i purchased in June 2016. Now since June of this year, my base station is offline. I have checked the power cord, the ethernet cable and have powered it down and restarted. Nothing helps. I am trying to reset to factory setttings. I have used the pen to hold the reset button for 10 seconds and now my Power light and intenet lights are green. I used my iphone and logged in to my arlo and I can not find the New system start up button. I tried to go to netgear.com and still cannot find it. What am I doing wrong?

Re: VMB3000 base offline amber camera LED

DonaldPoff — Mon, 11 Jun 2018 15:32:33 GMT

So now what can I do? I have tried all day to do a live chat and it just keeps saying connecting to an agent

Re: VMB3000 base offlineVMB3000 base offline amber camera LED

jguerdat — Mon, 11 Jun 2018 15:33:03 GMT

What are the LEDs on the base shhowing? Should be the power and Internet LEDs being green. Also, you need to be on the same network as the base.

Re: VMB3000 base offline amber camera LED

DonaldPoff — Mon, 11 Jun 2018 15:33:16 GMT

The power and internet are green the other one is amber

Re: VMB3000 base offline amber camera LED

jguerdat — Mon, 11 Jun 2018 15:33:31 GMT

That means the base needs to be claimed. Use the Add Device button on the Devices tab to claim it. If that doesn't get things going, you may need to reset the system by removing all devices in Settings, My Devices and start fresh. Use the Add Device button as above. Sync your cameras. All should be working then.

Re: VMB3000 base offline amber camera LED

DonaldPoff — Tue, 12 Jun 2018 15:03:15 GMT

I want to thank you for your help. It worked!!!! Yeah. I do have one more question if you don't mind. One of my cameras is tinted pink in the feed. Any ideas what is wrong?

Re: VMB3000 base offline amber camera LED

jguerdat — Tue, 12 Jun 2018 17:44:47 GMT

That means you have the older wireless camera and the IR filter for night vision is stuck. You can try opening and closing the battery door to see if it jogs loose. Otherwise, open a case with support here to get it replaced.