topic Re: Viewing Arlo cameras on iOS 11.1 in Arlo

Viewing Arlo cameras on iOS 11.1

MPooh-1 — Fri, 10 Nov 2017 19:06:43 GMT

Does anyone know if the latest Apple IOS 11.1 upgrade affects how I view my cameras on my phone! Sometimes theses updates are not compatable with arlo

Re: Viewing Arlo cameras on iOS 11.1

JamesC — Fri, 10 Nov 2017 19:07:40 GMT

MPooh-1,

Are you experiencing an issue viewing cameras? What are you seeing that indicates there is a problem?

JamesC

Re: Viewing Arlo cameras on iOS 11.1

Ipdb644 — Thu, 16 Nov 2017 12:00:57 GMT

App is not connecting to the internet thru mobile network. But works fine on WiFi. Has not worked since New update on iPhone X (10)

Re: Viewing Arlo cameras on iOS 11.1

Ipdb644 — Thu, 16 Nov 2017 12:40:49 GMT

The last iOS update affected me. Renders my Arlo useless for now.

Re: Viewing Arlo cameras on iOS 11.1

MPooh-1 — Fri, 17 Nov 2017 09:52:53 GMT

Cameras are working great. But every time there is an IOS update it messes them up and just quit working on my iPhone.
So I just don't do the IOS iPhone updates! I'd rather be able to watch my house/cameras.

Re: Viewing Arlo cameras on iOS 11.1

JamesC — Fri, 17 Nov 2017 18:16:52 GMT

Ipdb644,

Are you getting an error when attempting to live stream? What are you experiencing that indicates an issue?

Do you see different behavior when using a different device?

JamesC

Re: Viewing Arlo cameras on iOS 11.1

Ipdb644 — Fri, 17 Nov 2017 18:28:57 GMT

Hey I'm sorry. I actually got it working. I recently upgraded iPhones a d for some reason. It unticked cellular data. As Soon as I rocked it. It worked

Re: Viewing Arlo cameras on iOS 11.1

Rmaar — Tue, 12 Dec 2017 13:22:44 GMT

Same issue iPhone Arlo app errors out with not connected to internet when on cellular.
Works fine on WiFi.
Arlo app version 2.4.5.
iPhone version 11.2
Completed network reset
Confirmed cellular data enabled
All other apps connect to internet.
Have uninstalled and reinstalled app
Hard reset on iPhone
Another iPhone connects fine via the app to same base.

Re: Viewing Arlo cameras on iOS 11.1

JamesC — Wed, 13 Dec 2017 23:04:12 GMT

Rmaar,

If another iPhone is working with the same information, this isolates the issue to that specific iPhone. At what point when using the app do you get the error?

JamesC

Re: Viewing Arlo cameras on iOS 11.1

Rbroldan0507 — Thu, 24 May 2018 20:07:38 GMT

Same here, I just bought an iphone x, and Arlo tech said use a different phone to set up. Cuz they dont have any resolution to the ios updates yet , very convinient for them to say that. !@#&. Mine cant be set up, so i'm stuck!

Re: Viewing Arlo cameras on iOS 11.1

JamesC — Thu, 24 May 2018 22:19:55 GMT

Rbroldan0507,

The Arlo mobile app is compatible with the iPhone X. What issue are you experiencing? Can you provide us with some more details?

JamesC

Re: Viewing Arlo cameras on iOS 11.1

jjtollus — Fri, 25 May 2018 14:08:16 GMT

The latest version of the app is crashing on my iPhone as well. I can use it on my iPad but not the phone. It immediately crashes when you open the app. I deleted, redownloaded and it works the first time you open the app. When you go back to open it again, it crashes. endless loop of crashes. Update 2.5.1 seems to have an issue, at least with some iPhones.

Re: Viewing Arlo cameras on iOS 11.1

JamesC — Fri, 25 May 2018 15:52:16 GMT

jjtollus,

What model iOS device do you have and what version of iOS is it running?

JamesC

Re: Viewing Arlo cameras on iOS 11.1

jjtollus — Fri, 25 May 2018 15:55:13 GMT

iPhone X running 11.3.1 and Arlo version 2.5.1

Re: Viewing Arlo cameras on iOS 11.1

owen0507 — Tue, 29 May 2018 04:44:41 GMT

I called for tech support, that im not getting sound on d other end of the cam. Arloq, ur supporr tech, asked me to reset to factory setting ang i can now not connect, with inphone x, ur tech support is telling me to use a sifferent phone.
I have to use an old iphone, it connects , but i dont hear sound from the of the cam. Now how do i fix that.

Re: Viewing Arlo cameras on iOS 11.1

JamesC — Thu, 07 Jun 2018 22:20:42 GMT

A new version of the iOS app was released to the app store. Please make sure you have the latest version installed and let me know if you still experience this issue.

Release Notes - iOS App 2.5.3 - 7th June 2018

JamesC