topic Re: Arlo App keep stopping error in Arlo

Arlo App keep stopping error

Ken118 — Tue, 29 May 2018 12:06:37 GMT

Mobile: Samsung Note 8 (SM-N950F)

Android Version: 8.0.0

Arlo Version: 2.5.1_21471

Opening the Arlo App, I immedietly get the Arlo has stopped message with two options (Close app/Send feedback). I have uninstalled and re-installed from the Play store and get the same issue.

Re: Arlo App keep stopping error

Vince123456 — Tue, 29 May 2018 12:49:34 GMT

I'm getting the same problem, on iOS 11.3.1

App crashes as soon as I open it.

Strangely, I still get the notifications.

Re: Arlo App keep stopping error

Ken118 — Tue, 29 May 2018 12:52:42 GMT

Same. Notifications still work fine.

Re: Arlo App keep stopping error

Que13 — Tue, 29 May 2018 15:10:22 GMT

I'm having the same issue. Everytime I open the app on Iphone X (11.3.1) it crashes immedietly. I've tried uninstalling and resetting phone. nothing helps.

Re: Arlo App keep stopping error

Ken118 — Wed, 30 May 2018 14:17:05 GMT

Re-installed the application today. I am able to open the app to the point where it asks you for username and password and once logged in the same happens with the error message.

I recieved a notification from Arlo before this happened to say that their system have been compromised and to request users to change their username and passwords, wonder if this is the issue as I am now also unable to view the cameras from a PC. Password on the account has been changed.

Re: Arlo App keep stopping error

Vince123456 — Wed, 30 May 2018 15:09:43 GMT

The weirdest thing is that if I uninstall and reinstall the app, it will work perfectly for a minute, and then it will stop and keep crashing.

Re: Arlo App keep stopping error

JamesC — Thu, 07 Jun 2018 22:18:09 GMT

A new version of the Android Arlo mobile app is available in the app store. Please download the latest version of the app and let me know if you continue experience this issue.

Release Notes - Android App 2.5.1 - 23rd May 2018

JamesC

Re: Arlo App keep stopping error

DBrown29 — Thu, 22 Nov 2018 21:18:24 GMT

Same problem as the others..Have the newest app

Re: Arlo App keep stopping error

jguerdat — Fri, 23 Nov 2018 01:15:40 GMT

It's only happening to some devices. It works fine o 2 devices for me but not on another. I've reported it. This is a holiday weekend so no idea what kind of response we'll get.

Re: Arlo App keep stopping error

Jmac4646 — Fri, 23 Nov 2018 06:08:38 GMT

Does this regularly happen? Just bought today an cant even get in the app due to this same error

Re: Arlo App keep stopping error

jguerdat — Fri, 23 Nov 2018 14:20:48 GMT

Use a different device or try a computer browser.

Re: Arlo App keep stopping error

Liinda — Fri, 23 Nov 2018 14:30:14 GMT

I am experiencing all the same issues here on android. I have uninstalled and reinstalled several times, shut the phone on and off, reset the base, checked all my permissions. App just keeps saying Wont Start, Send Feedback. When reinstall get to point of logging in then same thing..wont start, send feedback. Please Advise!

Re: Arlo App keep stopping error

jguerdat — Fri, 23 Nov 2018 14:35:51 GMT

Did you read my previous response (post #9) here?

Re: Arlo App keep stopping error

Liinda — Fri, 23 Nov 2018 15:56:35 GMT

Thank you. I see #9 response. I guess we just wait then? Appreciate your time.

Re: Arlo App keep stopping error

jguerdat — Fri, 23 Nov 2018 20:10:55 GMT

Open a case with support here to raise awareness.

Re: Arlo App keep stopping error

Liinda — Sat, 24 Nov 2018 11:03:27 GMT

Not sure how to go about doing that. Can't believe they have no customer service phones numbers anywhere and there site isn't user friendly with issues like this. When I click support I get topic options and that's why I ended up here. Very frustrating.. I have an expensive product that cannot be used right now and I can't seem to "find" help.

Re: Arlo App keep stopping error

mohisa — Sat, 24 Nov 2018 13:43:54 GMT

No funciona la app en la última actualización, se cierra sola

Re: Arlo App keep stopping error

TommyAlb — Sat, 24 Nov 2018 15:00:56 GMT

how do I fix this

Re: Arlo App keep stopping error

jguerdat — Sat, 24 Nov 2018 15:45:44 GMT

https://www.arlo.com/en-us/support/contact.aspx