topic Re: Arlo app crahes and get message "Arlo has stopped" and close app in Arlo

Arlo app crashing after update (Android)

RC0001 — Mon, 02 Apr 2018 09:17:17 GMT

Arlo app keeps crashing everytime I try to open this app. Running on Android with Galaxy 7 edge. Samsung thinks the app is slowing phone down. Screen shot attached. Problems started since late update.

I have uninstalled and reinstalled the app. Problem remained. Anyone else having same issues?

Re: Arlo app crashing after update (Android)

JamesC — Mon, 02 Apr 2018 21:58:47 GMT

RC0001,

Do you get any error messages when the app crashes? Does it crash after a specific action (live streaming, navigating to library, logging in, etc)?

JamesC

Re: Arlo app crashing after update (Android)

RC0001 — Mon, 02 Apr 2018 22:24:46 GMT

Often it crashes, if you are trying to access the app from the notification( after a motion detected). It also crashes 100% of the time if I try to edit any mode/rule. I can no longer do that on my phone. I must need to log via web/pc.

Usually it doesn't show any error msg just gets a pop up saying arlo has stopped. If I want to restart the app or not. I have attached a screenshot.

Re: Arlo app crashing after update (Android)

copperbum — Tue, 03 Apr 2018 08:48:01 GMT

I am having the same problem with my system. It started about a week ago. Every time I start the app on my Samsung S9 (Android Version 8.0.0 Build number: R16NW.G960FXXU1ARCC) it crashes. The app opens and lasts about 15 seconds before crashing. I am given the option to “Close app” or “Send feedback”.

I am running app version: .4.10_20077

Updated on 26 Mar. 2018

Released on 30 Sep. 2014

My devices are:

Base Station:

HW Version VMB4000r3

Firmware 1.9.8.0_16666

Arlo Pro x 4

HW Version H8

Firmware 1.092.0.8_17203

Arlo Pro 2 x 1

HW Version H3

Firmware 1.125.5.0_17202

I have tried uinstalling the app. I have tried a factroy restore with only installing the Arlo app. All has the same result, a camera system that I can no longer acsess or get notifications.

Re: Arlo app crashing after update (Android)

jguerdat — Tue, 03 Apr 2018 13:18:34 GMT

Open a case with support. It may be that there's an incompatibility with your phone and/or OS that needs to be reported. More reports leads to greater efforts.

You can use a browser set to use the desktop version of the site temporarily. Live view won't work due to the lack of Flash but most other things will.

Re: Arlo app crashing after update (Android)

JamesC — Thu, 05 Apr 2018 20:33:29 GMT

I've escalated this topic for further investigation. I will provide an update as soon as I have more information.

JamesC

Re: Arlo app crashing after update (Android)

copperbum — Thu, 05 Apr 2018 22:59:03 GMT

Thank you. I have also opened a case with support.

Re: Arlo app crashing after update (Android)

JamesC — Wed, 11 Apr 2018 17:37:27 GMT

An update for the Arlo mobile app has been release that resolves this issue. Please make sure you have the latest version of the Arlo mobile app installed from the app store:

Release Notes - Android App 2.4.11 - 11th April 2018

JamesC

Re: Arlo app crashing after update (Android)

Sarky1 — Wed, 18 Apr 2018 03:49:00 GMT

I'm having the app still crash when I exit the geofence area. I have uninstalled and reinstalled and confirmed I'm on the latest versions. I'm using Samsung s8+ and I can confirm this has happened on two devices. Anyone else?

Re: Arlo app crashing after update (Android)

RC0001 — Wed, 18 Apr 2018 04:09:35 GMT

My issue has been resolved after updating to the new version. Maybe uninstall and install the new version?

Re: Arlo app crashing after update (Android)

JamesC — Wed, 18 Apr 2018 15:08:07 GMT

Sarky1,

What error do you receive and how often is this happening? Have you tried rebooting your device?

JamesC

Re: Arlo app crashing after update (Android)

Sarky1 — Wed, 18 Apr 2018 15:22:17 GMT

I did another re-install last night and setup geo location again and I didn't get a crash as I drove outside of the zone. However it has not armed today so that leads me to belive it was not running in the background. I have rebooted the device yes. I belive this may have actually started around the time of the 11th update. Is there an APK that I can test for the older version?

Re: Arlo app crashing after update (Android)

Sarky1 — Wed, 18 Apr 2018 15:27:15 GMT

I have modified my power options to make sure that the S8 is not monitoring the arlo app anymore. I will see if this fixes the problem. I have also the previous version of the apk if the first does not fix it I will try this apk and report back.

Re: Arlo app crashing after update (Android)

veener79 — Thu, 19 Apr 2018 23:47:55 GMT

I am having this same issue on both of the LG V30's in our house. After I open the app Geo-fencing will work once. 2nd time I leave the Geo-fencing area the app will crash and not update that I have the area. I have a ticken open with support also. So far they have not given any fix.

Re: Arlo app crashing after update (Android)

Sarky1 — Fri, 20 Apr 2018 15:56:14 GMT

I'm going on 2 days and multiple entrys and exits of the geozone and no crashes.

I removed and reinstalled the app and then went into the power managment and disabled android from monitoring the power consumtion on the arlo app. I think that might have been what fixed it. I recommend trying this.

Re: Arlo app crashing after update (Android)

JamesC — Mon, 23 Apr 2018 18:08:15 GMT

veener79,

Try the solution Sarky1 mentions above and let us know if you continue experiencing an issue.

JamesC

Re: Arlo app crashing after update (Android)

veener79 — Mon, 23 Apr 2018 18:38:26 GMT

I did over the weekend on both phones.. Worked twice then no longer updated when we left or entered back into the zone. 😞

Re: Arlo app crashing after update (Android)

veener79 — Sat, 28 Apr 2018 03:12:34 GMT

Even after the update this week it still crashes the 2nd time I leave the zone.

Re: Arlo app crashing after update (Android)

JamesC — Thu, 24 May 2018 16:23:13 GMT

veener79,

A new version of the Android app was recently released, are you still experiencing this issue?

JamesC

Re: Arlo app crashing after update (Android)

veener79 — Thu, 24 May 2018 20:45:30 GMT

So far with the last two updates Geofencing has been working great. So far no crashes. Not with the update from today but the past Android update a little over week ago I was having the issue with the custom mode not showing when Geofencing was enabled.

https://community.netgear.com/t5/Arlo/Mode-won-t-appear-in-Android-app/m-p/1575850#M53093

I will see if that was fixed soon with the new update.