topic Re: Base Stations shows offline out of nowhere 1pm PST 5/31 in Arlo

Base Stations shows offline out of nowhere 1pm PST 5/31

Arlord — Fri, 01 Jun 2018 13:18:32 GMT

My app is finally keeping me logged in but now my Base station showing offline out of nowhere. My app is now working again but i now i cant get to my cameras. Solid amber light on base station on the camera icon which according to the KB says not connected to internet. My internet is wokring fine and no changes were made by me. Havent had access to my cameras since about 1pm PST Yesterday.

Re: Base Stations shows offline out of nowhere 1pm PST 5/31

TomMac — Fri, 01 Jun 2018 14:05:20 GMT

Solid amber on the middle ( internet led ) would be the lack of internet connection. Normal is green and blinking at times showing activity.

If the camera ( right most of 3 ) led is amber ...I would attempt to resync the cameras ( at least try one )

Re: Base Stations shows offline out of nowhere 1pm PST 5/31

Arlord — Fri, 01 Jun 2018 15:33:36 GMT

nope. tried to resync one camera. tells me base station is offline. pic attached.

Re: Base Stations shows offline out of nowhere 1pm PST 5/31

JamesC — Tue, 05 Jun 2018 15:44:44 GMT

Arlord,

A solid camera LED on the base station indicates the base station needs to be reclaimed. Did you perform a factory reset at any point on the base?

Log in to your Arlo account and navigate to Settings > My Devices > select the base station > Remove Device. After it has been removed press and hold the reset button on the base station until all LEDs flash amber.

Log back in to your Arlo account and click "Add Device", select base station and follow the on screen instructions.

JamesC

Re: Base Stations shows offline out of nowhere 1pm PST 5/31

Arlord — Tue, 05 Jun 2018 17:14:12 GMT

ok that worked. how frustrating that i had to factory reset this device. what happened? i dont think its a coincidence this occured at the tail end of the app login fiasco. thanks for the help but im very distatstified with Arlo right now