topic Re: getting alerts, and nothing in library in Arlo

getting alerts, and nothing in library

JZimm14 — Sat, 19 May 2018 01:42:59 GMT

I have received alerts three times now on my phone, on different cameras ( once yesterday evening and twice today) when I go to check the alert in the library there is nothing. No recording of anything. Why????

Re: getting alerts, and nothing in library

JamesC — Mon, 21 May 2018 21:47:45 GMT

JZimm14,

Are you able to manually record within a live stream and see the recording in the library? Are you getting email alerts as well or only push notifications?

JamesC

Re: getting alerts, and nothing in library

BekArloUser — Tue, 29 May 2018 14:04:17 GMT

I am having the same issue. And if it does record when something triggers the camera, the recording is going into a folder from an earlier date, not the date that it is actually recording. This has been going on for 2 weeks and I'm ready to start looking for a new system. I changed my password and that did not resolve the problem. I am able to record and take pictures and the post correctly.

Re: getting alerts, and nothing in library

JamesC — Wed, 30 May 2018 21:29:40 GMT

BekArloUser,

What do you mean when you say the recordings are going into a folder from an earlier date? Are the recordings in your library not showing up on the correct day?

Have you tried rebooting your base station?

JamesC

Re: getting alerts, and nothing in library

BekArloUser — Thu, 31 May 2018 09:09:54 GMT

Correct. If a recording occurs, I get a notification. When I try to open the video, I can't find it in today's, example May 31st, folder. Sometimes it is available in a folder from May 29th even though it was recorded today. Other times I can't view the video at all and it randomly appears later on in the May 29th folder. And yes, I have unplugged the Arlo base system to see if that would solve the problem. I just assumed that this was part of the email on changing passwords since this just started a couple of weeks ago.

Re: getting alerts, and nothing in library

TinaAnd3 — Thu, 31 May 2018 18:10:07 GMT

I am having the same issue with my system.

Did anyone find a solution for this issue?

Re: getting alerts, and nothing in library

JamesC — Fri, 01 Jun 2018 20:28:28 GMT

BekArloUser,

Do you see this behavior on iOS, Android or Web? Are you experiencing the same behavior regardless of the client you use?

JamesC