topic Re: Adobe flash player update in Arlo

Adobe flash player update

WaltLyons — Mon, 28 May 2018 00:17:55 GMT

When I open my Android mobile Arlo account, I get a message telling me to update to the latest version of Adobe Flash Player. When I click the link for this, the Flash Player choices are not appropriate and I can't update. How do I solve this problem?

Re: Adobe flash player update

jguerdat — Mon, 28 May 2018 12:37:17 GMT

You're using a browser to do this instead of downloading the app and using that. The mobile browser will never support Flash so the best you can do is to clear the bar. Flash affects live view and a few things in Settings, My Devices, your cameras but everything else should work, including the library.

ALternatively, use the app or a computer browser.

Re: Adobe flash player update

WaltLyons — Mon, 28 May 2018 14:29:37 GMT

I am using the app on my mobile phone, not a browser. For several months, the app has worked perfectly. I am not able to use it now because the app requires me to download the latest version of Adobe Flash Player. Just to be clear, I don't want the Adobe update, the app requires it.

Re: Adobe flash player update

jguerdat — Mon, 28 May 2018 15:42:23 GMT

The app has never required Flash, especially since Flash hasn't been supported on any mobile evice for years now.

Restart the phone and reinstall the app.

Re: Adobe flash player update

WaltLyons — Mon, 28 May 2018 15:46:24 GMT

I have restarted the phone and uninstalled and reinstalled the app and the problem persists.

Re: Adobe flash player update

jguerdat — Mon, 28 May 2018 15:52:27 GMT

Very odd. Unfortunately, I suspect your last choice is to reset the phone snce it's a local phone problem. I don't know of anything else that could possibly clear this.

Re: Adobe flash player update

JamesC — Tue, 29 May 2018 18:32:46 GMT

WaltLyons,

Can you provide a screenshot of the error so we can further investigate this issue?

JamesC

Re: Adobe flash player update

WaltLyons — Tue, 29 May 2018 20:14:03 GMT

Thanks, there is no need for a screenshot since I have solved the problem. It had nothing to do with Arlo or Android. I was using RoboForm to log in and I found that the RoboForm login was corrupt. How and why, I have no idea. When I log in manually, everything works.

Thanks everyone.