topic Re: Message says device offline, and cameras offline in Arlo

Message says device offline, and cameras offline

Aniusd — Sat, 05 May 2018 14:41:35 GMT

If I login to the mobile app it says my cameras are offline but if I log onto the web app they show online. I have two base stations, one is always online the other very often shows offline in the mobile app.

Re: Message says device offline, and cameras offline

JamesC — Mon, 14 May 2018 17:58:32 GMT

Aniusd,

Which mobile app are you using? What version do you have installed? Consider visiting the app market and make sure you have the latest version of the Arlo mobile app installed.

JamesC

Re: Message says device offline, and cameras offline

Aniusd — Mon, 14 May 2018 18:01:14 GMT

I am using the android app, version 2.4.12_20632 release date 04/13/18

Re: Message says device offline, and cameras offline

JamesC — Fri, 18 May 2018 22:52:33 GMT

Aniusd,

What is the LED behavior of the base station that shows offline?

JamesC