topic Re: Mode won't appear in Android app in Arlo

Mode won't appear in Android app

star_boy_oz — Mon, 07 May 2018 07:29:28 GMT

The mode tab won't appear on our Android apps any more. The only tabs visible are now Devices and Library.

The Mode tab worked yesterday for me (Google Pixel 2), and for my wife this morning (Google Nexus 5).

I can log into https://arlo.netgear.com/#/modes and change the modes.

I have restarted my base station, and reinstalled the app. Why would the modes disappear during the day without us changing anything? Is this another server issue at your end? We've had this problem before with an Arlo outage causing hours of confusion, and no notification of downtime.

Betreff: Mode won't appear in Android app

mmorgens — Mon, 07 May 2018 07:44:13 GMT

I have got exactly the same issue. Everything worked well yesterday but as of today morning the "Mode" disappeared in the Android app, both for me and my wife.

Betreff: Mode won't appear in Android app

maqs — Mon, 07 May 2018 08:01:36 GMT

Same for me. Can´t see or change mode. Worked yesterday. Samsung S7.

S8 App No Mode Menu

Shaneson — Mon, 07 May 2018 08:10:35 GMT

So today on two S8 mobiles the Mode Tab within the app refuses to appear. Cant do anything except watch library and view live feeds. Can not ARM or Disarm modes. Done all the usual stuff. Power cycled base station. Reinstalled app etc. Works on PC.

Re: Mode won't appear in Android app

Ceke — Mon, 07 May 2018 08:28:17 GMT

Think we all facing the same issue and I assume the Arlo team are aware of if?
Have anyone seen any official statement that a new app-update will come shortly???

Will not work to use the webpage on a daily basis...

Re: Mode won't appear in Android app

star_boy_oz — Mon, 07 May 2018 08:33:50 GMT

No official word on this issue. I have also sent them a message on Twitter.
No word on an app update either.

Last time we had a problem like this, I spend hours troubleshooting in the middle of the night, reinstalled apps, factory reset the base station, changed settings back and forth, and in the end the problem was a server issue with Arlo. They never apologised for the downtime or frustration caused, and have not implemented a downtime check system as far as I can see.

Re: Mode won't appear in Android app

Motionist — Mon, 07 May 2018 08:53:30 GMT

@star_boy_oz wrote:

No official word on this issue. I have also sent them a message on Twitter.
No word on an app update either.

Last time we had a problem like this, I spend hours troubleshooting in the middle of the night, reinstalled apps, factory reset the base station, changed settings back and forth, and in the end the problem was a server issue with Arlo. They never apologised for the downtime or frustration caused, and have not implemented a downtime check system as far as I can see.

I contacted the support, and their response was to power off the base station for 20 seconds (recycle mode) to restart the base station - they don't seem to realise that it is an issue with the app (android). Poor service

Re: Mode won't appear in Android app

star_boy_oz — Mon, 07 May 2018 09:30:36 GMT

Yeah, I tried that before I even posted here. "Have you tried turning it off and on again" is SOP and not a solution!

Re: Mode won't appear in Android app

Kburr — Mon, 07 May 2018 09:54:32 GMT

I too am not able to see or change modes on my android app. Please fix asap.

Re: Mode won't appear in Android app

peggypowell77 — Mon, 07 May 2018 10:10:07 GMT

I'm having same problem could set anything today. Please help
Thanks

Re: S8 App No Mode Menu

steve_t — Mon, 07 May 2018 10:41:38 GMT

Can you clear the app data and try again?

Re: Mode won't appear in Android app

steve_t — Mon, 07 May 2018 10:45:52 GMT

Working fine for me

S7 Edge running Arlo App 2.4.12_20632

Try deleting the app data and logging in again

Re: Mode won't appear in Android app

star_boy_oz — Mon, 07 May 2018 10:49:35 GMT

Clearing app data and cache has had no effect, and I cannot see how it could be related to this when multiple, separate devices have suddenly all fallen foul of this problem simultaneously.

Re: Mode won't appear in Android app

simspos — Mon, 07 May 2018 11:09:21 GMT

Ditto here.. lost mode on Android device this morning but IOS devices are fine.
Done the reboot base station & uninstall/ reinstall app - no effect

Re: S8 App No Mode Menu

nimrob — Mon, 07 May 2018 11:31:36 GMT

I am having the same issue – one S8, one S8+ – neither app displays the 'Mode' tab.

I just cleared cache, data, restarted the S8, and reopened the app. That did not work.

Re: Mode won't appear in Android app

Ceke — Mon, 07 May 2018 11:22:31 GMT

Seems very odd that you, steve_t, have no issues with the same App version as I have but I in addition did the deletion + restarted my phone (S8) without any difference from before so I doubt those steps are the solution on this problem (as star_boy_oz also pointed out).
Luckily for you it still seems to work so enjoy your time! 🙂

I also saw via the web page that geofencing can't be set, could only be set by the phone so now that couldn't be used at all....

Will follow this tread closely!

Re: Mode won't appear in Android app

nettygate — Mon, 07 May 2018 11:42:46 GMT

Same problem here.

Re: Mode won't appear in Android app

nimrob — Mon, 07 May 2018 11:54:54 GMT

Same issue on two Androids (S8 and S8+).

Also reported here: https://community.netgear.com/t5/Arlo-Pro-2/S8-App-No-Mode-Menu/m-p/1565131#M8878

Re: Mode won't appear in Android app

jguerdat — Mon, 07 May 2018 12:19:50 GMT

It's also working here. I note that if the app hasn't completed its initialization the Mode tab won't appear. Are the various icons above the cameras in the Devices tab showing (running man, WiFi strength, etc.)?

I had to restart my base to get the schedule working so maybe that's something to try.

Re: Mode won't appear in Android app

Dejman77 — Mon, 07 May 2018 12:25:24 GMT

My wife and also have the same problem. I have restarted several times even let it remained off and unplugged for hours, reinstalled the app and cleared cache on my phone. This has been 2 days of not being able to use the cameras, if they don't fix this soon then I will have a bunch of paper weights.