topic Re: Firmware Update? in Arlo

not receiving Firmware Update?

MKPA — Mon, 26 Sep 2016 22:31:59 GMT

There was a 9-14-2016 announcement that an automatic firmware upate would take place that night. The newest release notes posted for that date show version 1.7.8_7427 for the base station and 1.2.7730 for the cameras.

I did not receive the update and am still showing verision 1.7.5_6178 for the base station and 1.2.4941 for my cameras. When I click on the versions they both say "No updates available". I restarted my base station with no change.

Am I missing the update?

Re: Firmware Update?

JamesC — Wed, 21 Sep 2016 15:49:11 GMT

MKPA,

The firmware update will complete automatically overnight.

If you are having issues receiving the update, be sure your cameras have good signal strength and good battery life. Also consider a reboot of your base station (using the on-off button) and allow the base station to attempt updating overnight.

JamesC

Re: Firmware Update?

MKPA — Wed, 21 Sep 2016 15:42:23 GMT

Thanks, James. I have full signal and full battery. I'll try the power button reboot and see what happens overnight.

Re: Firmware Update?

MKPA — Wed, 21 Sep 2016 18:21:56 GMT

Problem solved! The power button reboot of the base station worked. I now have the latest firmware versions for the base station and the cameras.

Thank you, James!

Re: Firmware Update?

JamesC — Wed, 21 Sep 2016 18:35:40 GMT

MKPA,

Glad I could help. Thanks for the follow up as this information will be useful for other community members having the same or a similar issue.

Thank you again for your contribution!

JamesC