topic Re: Can't sync one of the cameras in Arlo

Can't sync one of the cameras

Oldog — Wed, 28 Sep 2016 20:36:43 GMT

one camera syncs no problem the other nothing.thanks

Re: Can't sync one of the cameras

RHS57 — Fri, 22 May 2015 08:45:17 GMT

I'm having the same issues. My 2nd camera will do nothing after first trying to sync it. It did initially light up but just as quickly went dead. I have taken out the batteries, install new ones, reset the base, disconnected everything, reset it all and started from scratch but 2nd camera bricked up still. Can't get it to do anything. Have a support ticket in but after 4 days still no support contact. You would think that since so many are having the same problem that they would get a fix out and for the $$$$ spent for the system it should work without any problems.

Good Luck and I hope we all can get this issue resolved. If I do get contacted and it gets fixed I will post what was done to fix it.

Re: Can't sync one of the cameras

pamspets — Sun, 13 Mar 2016 15:57:46 GMT

My 2nd camera will not work either! I rebooted .... shut it all down... deleted all ....reentered all ...added new batteries ... but sill get amber lights.
ARGHHHH One works... one does not!!!!

Re: Can't sync one of the cameras

longedge — Mon, 14 Mar 2016 14:06:05 GMT

I'm beginning to wonder how common this is. I have a non functioning single camera system after replacing the original set of batteriesm

Re: Can't sync one of the cameras

jguerdat — Mon, 14 Mar 2016 15:31:12 GMT

Have you tried removing and resyncing it using the app or browser?

Re: Can't sync one of the cameras

DAG444 — Tue, 12 Apr 2016 06:32:31 GMT

I'm having the same problem, but my camera was originally working. I changed the batteries and tryed to resync it to the base station. At first it looked like it was going to work, but then the light went amber. I tried different batteries and rebooted the system but nothing seems to work!!! So Frustrating!!

Re: Can't sync one of the cameras

JamesC — Tue, 12 Apr 2016 15:18:48 GMT

DAG444,

Consider a reboot of the base station and try syncing the camera again. Remember to press and release the sync button so that the camera LED (center LED) on the base station flashes green.

Please let me know if you continue having this issues,

JamesC

Re: Can't sync one of the cameras

DAG444 — Wed, 13 Apr 2016 00:43:50 GMT

Hello,

I tried rebooting the base station and still no luck. The camera starts out with a blue light, then goes to amber, and then goes back to blue and then nothing. I tried changing the batteries as well. Nothing seems to work.

Re: Can't sync one of the cameras

longedge — Wed, 13 Apr 2016 10:49:37 GMT

Exactly the position I was in when I finally decided enough was enough. I got a full refund from the shop where I bought mine so I just put it down to experience. Must be a small percentage of the systems that have been sold but nevertheless there does seem to be an insoluble problem in some cases.

Re: Can't sync one of the cameras

jguerdat — Wed, 13 Apr 2016 11:57:49 GMT

You can try a factory reset of the base after removing all devices from Settings and start fresh. If that doesn't work, a possible return of the system to the store for exchange or a trouble ticket for RMA are your likely choices.

Re: Can't sync one of the cameras

DAG444 — Wed, 13 Apr 2016 13:25:27 GMT

Hello,

I've had the base for over a year. Could a firmware update have anything to do with my problem? I will remove 1 camera that is currently working and see if I can sync it up. I'll let you know my results.

Thanks for your help!