https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560681#M52183 <P>Call Arlo, that only means your device is still registered under the previous owner's account.</P> <P>&nbsp;</P> <P><span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 29 Apr 2018 03:42:30 GMT Ysabel 2018-04-29T03:42:30Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560627#M52176 I have tried to register and have reset 3 times and I get the same results every time. Please help me.<BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/421496i0A3B9057B1F773D6/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Screenshot_20180428-185738.png" title="Screenshot_20180428-185738.png" /> Sat, 28 Apr 2018 23:41:57 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560627#M52176 Jtsmooth007 2018-04-28T23:41:57Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560654#M52180 <P>Tell us what lights you are seeing in the base.</P> <P>You should have power and internet both green.</P> <P>Make sure that your phone/browser are on the same network as the base when you try and do the setup.</P> Sun, 29 Apr 2018 01:20:51 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560654#M52180 Streak2 2018-04-29T01:20:51Z https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560681#M52183 <P>Call Arlo, that only means your device is still registered under the previous owner's account.</P> <P>&nbsp;</P> <P><span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 29 Apr 2018 03:42:30 GMT https://community.arlo.com/t5/Arlo/unable-to-claim-device/m-p/1560681#M52183 Ysabel 2018-04-29T03:42:30Z