topic Web Service down? can not log in to view recordings in Arlo

Web Service down? can not log in to view recordings

JPI80918 — Thu, 26 Apr 2018 16:58:56 GMT

I have been recieving my notification email but the website seems to be down I can not log in to view recordings. The email notifications do have the still picture of the start of the recording so I can tell the cameras did 'see' something.

Re: Web Service down? can not log in to view recordings

jguerdat — Thu, 26 Apr 2018 16:59:11 GMT

AFAIK, the site has been up the whole time. I'm not having any problems. There was a recent issue with Cox Internet service which folks were quick to blame Arlo for. Since this system is cloud-based, any break in the connection across the WWW can cause an issue, starting with your network and ending at the Amazon AWS servers.

Try a different device/browser and/or a mobile device on both WiFi and cell service.

Re: Web Service down? can not log in to view recordings

JamesC — Fri, 27 Apr 2018 17:04:18 GMT

JPI80918,

What are you experiencing that is preventing you from logging in? Give us details about what you are seeing when you navigate to arlo.netgear.com and attempt to log in.

JamesC

Re: Web Service down? can not log in to view recordings

JPI80918 — Fri, 27 Apr 2018 17:10:39 GMT

I enter username/password @ the login screen then I see the Hummingbird logo with the wing cycling through each piece of the wifi symbol.

1) Running Chrome Version 65.0.3325.181 (Official Build) (64-bit) on Windows 10.

a) Website is added to trusted

b) Website is allowed popups

c) Flash player is up-to-date

2) Comcast WIRED LAN connection to the internet

a) no other website logins have an issue.

Re: Web Service down? can not log in to view recordings

JamesC — Mon, 30 Apr 2018 15:45:40 GMT

JPI80918,

Are you running any virus/malware protection software that could be blocking the Arlo website?

Try a different browser to see if you experiencing the same behavior.

JamesC