topic Re: Arlo is not connecting, must be down., Cox Cable in Arlo

Arlo is not connecting, must be down., Cox Cable

PapiRey — Mon, 23 Apr 2018 23:33:20 GMT

Is Arlo down? I cannot log in. I have tried on multiple devices. It was a working a few hours ago. Queen Creek, Arizona

Re: Arlo is not connecting, must be down.?

dfjkl — Mon, 23 Apr 2018 21:00:41 GMT

Ditto out of Chandler. They seem to be consistently going offline in the web interface at least. If I log back in, I see the, but there's definitely an issue over there today.

Re: Arlo is not connecting, must be down.?

D3KS — Mon, 23 Apr 2018 21:04:50 GMT

Down in San Diego. Can't Log in website or app.

Re: Arlo is not connecting, must be down.?

NewtoArlo2K17 — Mon, 23 Apr 2018 21:22:07 GMT

Same here...Phoenix, AZ

Arlo camera login page says I'm not connected to the internet but since I'm writing and posting this I beg to differ

Re: Arlo is not connecting, must be down.?

Keithkelly — Mon, 23 Apr 2018 21:35:42 GMT

It shows I ain't got internet connection are they out

Re: Arlo is not connecting, must be down.?

dfjkl — Mon, 23 Apr 2018 21:50:12 GMT

It would be awesome if they had a status page somewhere that was dynamically updated.

Re: Arlo is not connecting, must be down.?

StarfireKC — Mon, 23 Apr 2018 22:08:22 GMT

Down in Southeast Kansas

Re: Arlo is not connecting, must be down.?

RangerDog — Mon, 23 Apr 2018 22:47:06 GMT

I spent an hour and a half on the phone with support in India. After 45 minutes she discovered it wasn't just me but continued the troubleshooting as though it was. End result is I climbed multiple ladders to get the camera to re-sync which didn't work and will have to do again when/if they fix the system. I'm starting to wonder if returning the cameras to Costco and buying a different brand might be the better solution.

Re: Arlo is not connecting, must be down.?

3eyes — Mon, 23 Apr 2018 22:51:12 GMT

Another Arlo user in San Diego unable to connect: Power light green, Internet orange, Cameras green. Looks like Arlo internet servers are down. Would have been nice if they posted this info on the Support website.

Re: Arlo is not connecting, must be down.?

obijuana — Mon, 23 Apr 2018 23:03:50 GMT

Down in SW Kansas. Base says it's not connected to the internet. Internet light is amber. Modem and router working fine. ????

Re: Arlo is not connecting, must be down.?

tinman517 — Mon, 23 Apr 2018 23:10:13 GMT

Get use to it, folks. These outages are becoming more common.

Re: Arlo is not connecting, must be down.?

JamesC — Mon, 23 Apr 2018 23:30:44 GMT

Are you using Cox? We're currently investigating an issue some users are experiencing with Cox cable. Do you also experience an issue when connection with a mobile device (using your data connection, not your home WiFi)?

JamesC

Re: Arlo is not connecting, must be down.?

obijuana — Mon, 23 Apr 2018 23:31:48 GMT

Back up and running in SW Kansas.

Re: Arlo is not connecting, must be down.?

obijuana — Mon, 23 Apr 2018 23:35:12 GMT

I'm a Cox customer. My Arlo system was working fine as early this afternoon CST. At around 4:15pm my base went offline. It's now 6:35pm CST, and my Arlo is working now.

Re: Arlo is not connecting, must be down.?

jguerdat — Mon, 23 Apr 2018 23:41:21 GMT

Don't forget that anything in the whole WWW can break, causing the access to Arlo or other sites to break. It sounds like this may have been a Cox-specific issue so complain to them. I'm on Spectrum and have noticed no downtime.

Re: Arlo is not connecting, must be down., Cox Cable

NewtoArlo2K17 — Tue, 24 Apr 2018 00:45:35 GMT

Back up and running as of 5 PM Pacific. My ISP is Cox BTW

Re: Arlo is not connecting, must be down., Cox Cable

Stanw1948 — Tue, 24 Apr 2018 02:05:11 GMT

Down for about 7 hours in Cleveland. I have cox. Anyone else Arlo down

Re: Arlo is not connecting, must be down., Cox Cable

jguerdat — Tue, 24 Apr 2018 12:41:30 GMT

Again, it was not Arlo - it was Cox.

Re: Arlo is not connecting, must be down., Cox Cable

Stanw1948 — Tue, 24 Apr 2018 14:21:07 GMT

What do I do to fix this.

Re: Arlo is not connecting, must be down., Cox Cable

JamesC — Tue, 24 Apr 2018 15:58:17 GMT

Many users are confirming this issue has been resolved. Please let me know if you continue experiencing an issue.

JamesC