topic Re: My Arlo camera keeps recording when no movement Has been detected in Arlo

My Arlo camera keeps recording when no movement Has been detected

Janea — Wed, 13 Dec 2017 08:52:54 GMT

I have 4 Arlo cameras attached to my account ...3 work perfectly, recording only when they detect movement during the scheduled active time. However the 4 th camera will record constantly during the Scheduled active time when there is no movement. I have changed the sensitivity, I have reinstalled all cameras and started again. I have changed batteries. I have read others have had similar problems is it camera or programming. Any other suggestions.

Re: My Arlo camera keeps recording when no movement Has been detected

steve_t — Wed, 13 Dec 2017 09:04:20 GMT

To be absolutely sure it's recording with no movement at all, put the camera in a drawer and see if it continues to record. Are you recording until motion stops?

Re: My Arlo camera keeps recording when no movement Has been detected

Janea — Wed, 13 Dec 2017 11:41:21 GMT

I have put in a drawer and it stopped recording. I have tried Sensitivity at 10% and it still even records . It records 10 secs then stops then starts recording again. Up to 2 recordings per minute, right up until motion detection is scheduled to stop. Makes battery go very fast.

Re: My Arlo camera keeps recording when no movement Has been detected

Janea — Wed, 13 Dec 2017 12:16:30 GMT

Correction it is still recording in the drawer. Sorry

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Wed, 13 Dec 2017 14:12:35 GMT

Open a case with support for a faulty camera.

Re: My Arlo camera keeps recording when no movement Has been detected

Gallo1268 — Sun, 24 Dec 2017 15:15:51 GMT

I have the exact same problem, did you find a fix? I just bought the 4 Camera set used connected it and 3 work fine but that fourth same thing.

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Sun, 24 Dec 2017 19:27:55 GMT

Swap cameras around to see if the issue stays with the camera or location.

Re: My Arlo camera keeps recording when no movement Has been detected

Janea — Sun, 24 Dec 2017 21:20:27 GMT

I contacted support in the end and they are going to replace my camera said it was faulty.

Re: My Arlo camera keeps recording when no movement Has been detected

Janea — Sun, 24 Dec 2017 21:21:54 GMT

I tried all that in the end contacted support they were very good. Thanks for your suggestion.

Re: My Arlo camera keeps recording when no movement Has been detected

JCW308 — Fri, 20 Apr 2018 14:24:13 GMT

I had the same problem. Just got the replacement (WHICH WAS OBVIOUSLY USED) and it does the EXACT same thing. These cameras are absolute lemons and should be recalled. Nothing but problems since day one.

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Fri, 20 Apr 2018 17:49:11 GMT

Since a different one does the same thing, it's entirely possible that the issue is the positioning of the camera. Post a screenshot for suggestions.

Re: My Arlo camera keeps recording when no movement Has been detected

JCW308 — Fri, 20 Apr 2018 17:53:33 GMT

There is a wind chime behind camera, out of view. Could the wind chime be tripping to audio trigger (if there really is one) and if so, how do I disable just the audio trigger? Thanks!

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Fri, 20 Apr 2018 21:49:12 GMT

Disable audio detection in your modes. There are FAQs here with full details but quickly use the Mode tab, click on you base and edit your modes (Armed by default). All settings are in there, including audio settings. Better yet, create your own custom modes for full control.

Re: My Arlo camera keeps recording when no movement Has been detected

JCW308 — Fri, 20 Apr 2018 22:22:02 GMT

OK this sounds crazy but none of my settings have anything about audio. I wonder if I have a Staples "dumbed=dpwn" kit or something? I got the three cameras and router in one package.

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Sat, 21 Apr 2018 13:00:39 GMT

Your posts indicate you have a Pro camera setup but this post is in the original wireless camera section. Which cameras do you actually have? I responded based on the idea that you have Pro cameras but the lack of audio section suggestes that you have the original, which don't have audio capabilities. We need to clear that up first.

Re: My Arlo camera keeps recording when no movement Has been detected

JCW308 — Sat, 21 Apr 2018 13:25:02 GMT

You're right, this whole time I thought I had the Arlo Pro camera when actually I have the Arlo standard. VMC3030. I'm sorry for the confusion.

Re: My Arlo camera keeps recording when no movement Has been detected

deafbowtie — Sat, 21 Apr 2018 17:13:18 GMT

Could weather environment, shade changes, leaves wave much in winds, car sounds, etc. affects motion sensitivity?

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Sat, 21 Apr 2018 22:54:18 GMT

As the seasons change, so does the sun's angle and the intensity of its IR content so, yes, it can easy affect motion detection. Not so much audio detection but that depends on which cameras you have (only the Pro and Q cameras have audio)

Re: My Arlo camera keeps recording when no movement Has been detected

deafbowtie — Sun, 22 Apr 2018 00:28:32 GMT

If so, how to resolve to reduce the effect from sun factors? I did reduce the motion detector even to 40%. Still no help. I also notice that false detections only occur during daytime.

Re: My Arlo camera keeps recording when no movement Has been detected

jguerdat — Sun, 22 Apr 2018 01:23:20 GMT

That nails down IR from the sun. Are you changing motion sensitivity in your modes and saving? Use of the Motion Detection Test doesn't change anything - it's just a number to use in your modes. Post screenshots of the camera view for suggestions.