topic Re: Night mode stopped working in Arlo

Night mode stopped working

Gb14 — Sun, 15 Apr 2018 05:32:19 GMT

Good morning
Both my cameras have stopped working at night
We have re synced. Re set but nothing. Not just one but both of them
I have adjusted the motion dectotor up to 100% but as soon as dusk hits, it just stops recording
We bought these for night time security so not good
Any tips ?
Is theee a freephone number for Arlo?

Re: Night mode stopped working

TomMac — Sun, 15 Apr 2018 12:56:58 GMT

bottom of page to contact....

https://www.arlo.com/en-us/support/contact.aspx

Re: Night mode stopped working

Gutley — Mon, 16 Apr 2018 22:30:52 GMT

Mine has also recently stopped recording at night. Night vision is working as I can test in ‘Live’ mode, but nothing gets recorded. Started going wrong about a week ago

Re: Night mode stopped working

Gb14 — Tue, 17 Apr 2018 05:11:14 GMT

What did customer service advise you to do?
They must be not very good if lots of people have the same issue

Re: Night mode stopped working

JamesC — Tue, 17 Apr 2018 16:37:21 GMT

Gb14, Gutley

Are you using a schedule? Any custom modes or are you using the default "Armed" mode?

JamesC

Re: Night mode stopped working

Gb14 — Tue, 17 Apr 2018 17:04:09 GMT

Afternoon
It is on a schedule but I have just had a new one sent from amazon & that now doesn’t record at all?!
First few weeks it was all fine, every car going past set it off now it’s twice a day only it’s picked up & never at night

Re: Night mode stopped working

JamesC — Thu, 19 Apr 2018 16:57:56 GMT

Gb14,

Check your schedule to make sure the appropriate mode is scheduled in the right time frames. If you're using a custom mode and you've replaced a camera, that mode will not contain rules for the new camera. This could be why the new camera is not recording.

JamesC

Re: Night mode stopped working

Gb14 — Thu, 19 Apr 2018 19:27:48 GMT

Thank you but both cameras went down at the same time. Schedule wasn’t touched even tried deleting both then resetting & adding schedule again but they are so sporadic
Spoke to Arlo who said the cameras could be faulty but it costs me to send them back!