topic Re: Color is gone black and white only in Arlo

Color is gone black and white only

scooter — Mon, 26 Sep 2016 22:41:43 GMT

My Arlo cam displays in black and white only. No more color in the preview, live feed, or recorded videos. Does anyone have any ideas on how to correct this?

Thanks,

Scooter

Re: Color is gone black and white only

Schorschi — Sat, 28 Mar 2015 21:37:33 GMT

That sounds like night vision mode. It automatically turns on when there isn't enough ambient light. Turn on a light and see if it switches to "day" mode and shows the footage in color.

Re: Color is gone black and white only

R_Lowe — Sun, 29 Mar 2015 06:07:30 GMT

My (final fourth) cam did that tonight too. That's a perfectly satisfactory answer - due to it being dark outside, etc. Thanks Schorschi (sp?/too lazy to go look at the spelling...) for the help. Great forum!

Re: Color is gone black and white only

scooter — Wed, 01 Apr 2015 22:56:53 GMT

Yeah, it was night mode. Which is weird because when I placed the camera it was in color and remained color for a couple days. And then it went black and white (night mode) even though the lighting conditions haven't changed. So it's in night mode 24/7 unless I turn on a nearby light.

Thanks for the reply.

Re: Color is gone black and white only

GG — Tue, 14 Jul 2015 03:11:32 GMT

I have an iPhone 6 that now shows 3 out of 4 of the cameras in black and white. My husband has a Samsung Galaxy and all of the cameras are in color on his phone. Does anyone have an explanation as to why the phones would be different? I wouldn't think night mode would be black and white on one phone and color on the other.

Re: Color is gone black and white only

DaneA — Tue, 14 Jul 2015 11:43:57 GMT

Hi GG,

The latest iOS version of the Arlo app is 1.8.2. You might need to uninstall the current Arlo app in your iPhone6 and install the latest version. You can get the latest iOS version of the Arlo app here.

Hope it helps. I look forward to your response.

Regards,

DaneA

Arlo Team

Re: Color is gone black and white only

Jaycsm35 — Thu, 27 Aug 2015 00:48:51 GMT

I found out how to fix the camera when it turns black and white only. take a flash light or your cell phone flashlight and point directly to the lens and it will automatically changes to color view.

Re: Color is gone black and white only

az57chevy — Wed, 30 Sep 2015 17:49:49 GMT

That explains why I only get black and white for an interior shot.!

Re: Color is gone black and white only

xcon — Thu, 01 Oct 2015 14:46:30 GMT

Mine just did this switch to nigh mode and stays there. I fixed it by taking camera down and removed batteries and put them back in and it fixed it.

Re: Color is gone black and white only

sfi120 — Mon, 26 Oct 2015 13:11:40 GMT

Hi Guys,

Mine is doing the same exact thing, the camera seems to default to record in night vision only. Flashing a bright light directly at the camera does desable night vision but once the camera switches back to night vision it does not switch back to day vision.

The camera is operating in a room that has lights on during the day, the lighting is pretty bright so i'm not sure why this is happening. If I have to flash a shinny light at the camera everytime to enable day mode that would really suck.

Any guidance will be most appreaciated.

Thanks,

Stan

Re: Color is gone black and white only

JamesC — Mon, 26 Oct 2015 16:12:39 GMT

sfi120,

Consider power cycling the camera by opening and closing the battery compartment door. Then relocate the camera and see if you get the same results. If you do, I encourage you to contact the Arlo Support Team to further assess the camera for potential defect and RMA.

JamesC

Re: Color is gone black and white only

REB1593 — Fri, 06 Nov 2015 12:39:18 GMT

The solution seems to assume I am at the site of the cameras and can shine a light on the lens. I bought the system because I am away for months and wish to monitor remotely. Is there a way to "reboot" a camera remotely?

Re: Color is gone black and white only

jguerdat — Fri, 06 Nov 2015 13:16:28 GMT

Nope, just the base station. That _may_ help - or not.

Re: Color is gone black and white only

Bwest5 — Sat, 21 Nov 2015 01:24:31 GMT

The same thing is happening to me...first couple of days in color...now only black and white. Discouraging.

Re: Color is gone black and white only

jguerdat — Sat, 21 Nov 2015 13:50:16 GMT

Black and white implies low light levels. Are the cameras in relatively bright light (daylight) or are they shaded or in a darkish room?

Re: Color is gone black and white only

REB1593 — Sat, 21 Nov 2015 17:46:11 GMT

During the daylight hours, the room is naturally bright. And then of course the room gets dark at night. Seems when I manually (and remotely) look at a camera view at night, it then remains black and white the next morning instead of reverting to color.

Re: Color is gone black and white only

jguerdat — Sat, 21 Nov 2015 20:44:52 GMT

I guess it could be a threshold thang. If you activate the camera and use strong lighting or shine a flashlight towards the camera does it switch to color?

Re: Color is gone black and white only

Mikeg333 — Wed, 23 Dec 2015 14:16:47 GMT

Yes. That is pretty hard to do when you are in a nother state. I got the camera for when I am away, not in my house.

Re: Color is gone black and white only

Daveyb69 — Sat, 16 Apr 2016 15:58:41 GMT

Anyone know why mine has two red screens and one normal? Same light conditions

Re: Color is gone black and white only

JamesC — Mon, 18 Apr 2016 16:00:45 GMT

Daveyb69,

Please contact the Arlo Support Team to resolve this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC