topic Re: Arlo one of 9 cameras going offline all the time in Arlo

Arlo one of 9 cameras going offline all the time

nlarramendy — Wed, 11 Apr 2018 18:11:59 GMT

I have searched and searched and wanted to try this before I called support. I have 9 arlo Cameras a mix between Pros and Standards. I have one of the 9 (a standard) that recently started going offline all the time. I have reset the base station. Deleted the camera and re-added it. Changed batteries etc. It has a strong signal when it connects but only stays connected for a couple hours before it goes back offline. I have also power cycled modem and router etc. I have cleared histroy and cookies used safari, firefox, chrome, internet explorer, and the IOS app to see this one camera shows offline on all of them. Any help would be great!!

Re: Arlo one of 9 cameras going offline all the time

TomMac — Wed, 11 Apr 2018 18:12:12 GMT

It may just be a hardware issue....

I would move it ( swap cams ) to another camera location and see if the problem follows the camera...if it does you've eliminated many other possibilities

Re: Arlo one of 9 cameras going offline all the time

nlarramendy — Wed, 11 Apr 2018 18:12:22 GMT

Thanks I will give that a try this evening and see if that does it. I have tried just about everthing else!