topic Re: Arlo can't sync second camera - first camera fine in Arlo

Arlo can't sync second camera - first camera fine

sturner113 — Mon, 09 Apr 2018 00:49:24 GMT

HAVING trouble syncing the second camera to the base station. First camera did fine.

I've tried several times. I have a blue blinking light on camera but will not show up on my app as "online" and working.

Re: Arlo can't sync second camera - first camera fine

rlcoffman — Mon, 09 Apr 2018 01:25:08 GMT

I'm running into a similar problem. Recently a camera disappeared from my app. My partner can see both cameras on app but I can only see one. Same thing on my Arlo account -- it only shows one camera out of two. Add device steps did not fix problem, nor resetting base station. I also tried uninstalling and re-installing the app on my phone.

It's like I need to add camera back to my app / account, not to the base station. Help?

Re: Arlo can't sync second camera - first camera fine

steve_t — Mon, 09 Apr 2018 01:45:39 GMT

@sturner113 wrote:

HAVING trouble syncing the second camera to the base station. First camera did fine.

I've tried several times. I have a blue blinking light on camera but will not show up on my app as "online" and working.

The blue LED needs to blink slowly to be in pairing mode and then will blink fast to show it has paired. Does this happen?

Re: Arlo can't sync second camera - first camera fine

steve_t — Mon, 09 Apr 2018 01:46:55 GMT

@rlcoffman wrote:

I'm running into a similar problem. Recently a camera disappeared from my app. My partner can see both cameras on app but I can only see one. Same thing on my Arlo account -- it only shows one camera out of two. Add device steps did not fix problem, nor resetting base station. I also tried uninstalling and re-installing the app on my phone.

It's like I need to add camera back to my app / account, not to the base station. Help?

Are you on a secondary account and have been granted access? If so, it sounds like you haven't been granted access by your partner. Get your partner to log in and go to the grant access menu. Click your name. Select the camera(s) they want you to be able to see

Re: Arlo can't sync second camera - first camera fine

rlcoffman — Mon, 09 Apr 2018 01:56:20 GMT

Sorry, looks like I replied to wrong post. Will get help from partner, see what that does.

Re: Arlo can't sync second camera - first camera fine

rlcoffman — Mon, 09 Apr 2018 04:39:47 GMT

Fixed now! Not 100% sure of reason. Probably access granted by partner. But possibly password issue (does netgear use different password rules in different parts of site? Seems unlikely but....) But good news. Both cameras visible again.