topic Re: Time stamp is wrong on videos in Arlo

Time stamp is wrong on videos

2ndrowe — Thu, 05 Apr 2018 00:33:19 GMT

I updated the arlo apt & now the time on every video is wrong, I receive a notification but the video is hours earlier.

Re: Time stamp is wrong on videos

TomMac — Thu, 05 Apr 2018 02:23:37 GMT

Check the time zone in settings...

if correct, the usu a reboot of the base fixes it ( power off then on)

Re: Time stamp is wrong on videos

2ndrowe — Thu, 05 Apr 2018 02:46:34 GMT

Hi,
Where in settings do I find the time zone?

Re: Time stamp is wrong on videos

jguerdat — Thu, 05 Apr 2018 12:08:22 GMT

In the settings for your base. A little poking around can go a long way.

Re: Time stamp is wrong on videos

2ndrowe — Thu, 05 Apr 2018 12:46:30 GMT

Time zone is correct, if I turn off base & turn back on do I then have to re-sync all cameras?
Thx

Re: Time stamp is wrong on videos

jguerdat — Thu, 05 Apr 2018 16:02:25 GMT

Nope. Power cycles have no effect on your setup. Only resets do.

Re: Time stamp is wrong on videos

2ndrowe — Fri, 06 Apr 2018 18:23:39 GMT

Hi,
Checked for correct time zone & powered off & on, time stamp is still 2 hours earlier than actual time.

Re: Time stamp is wrong on videos

2ndrowe — Mon, 09 Apr 2018 01:19:34 GMT

Hi,
Have been unable to solve my recording times. Each recording has a time stamp 2 hours earlier than actual time.
I have checked time zone in settings and it is correct.
I have also powered the base off & back on as suggested but neither option solved my issue.
Yesterday I updated the apt again which is what started the issue but still has wrong time.
Please help??

Re: Time stamp is wrong on videos

steve_t — Mon, 09 Apr 2018 01:22:49 GMT

As a last resort workaround, could you change the timezone a couple of hours to get it to reflect the correct time? Obviously contact support first to see if there's a 'proper' solution

Re: Time stamp is wrong on videos

2ndrowe — Mon, 09 Apr 2018 17:20:14 GMT

Don’t know who’s time zone is 2 hours ahead of ours or I would have tried that.
Thx

Re: Time stamp is wrong on videos

jguerdat — Mon, 09 Apr 2018 17:33:16 GMT

@2ndrowe wrote:
Don’t know who’s time zone is 2 hours ahead of ours or I would have tried that.
Thx

https://www.timeanddate.com/time/map/

Re: Time stamp is wrong on videos

JamesC — Mon, 09 Apr 2018 18:15:00 GMT

2ndrowe,

What time zone are you using that is behaving this way? Have you tried setting to a different time zone and then back to the original to see if you still get the wrong time stamp on your recordings?

JamesC

Re: Time stamp is wrong on videos

2ndrowe — Mon, 09 Apr 2018 18:51:58 GMT

Chicago was the default which shows central time.
Yes I have tried setting to a California zone & back with no luck.
I finally gave up & contacted NetGear, they had me delete the apt & reload it but won’t know until this evening if it solved the issue or not.
Thx.

Re: Time stamp is wrong on videos

JamesC — Mon, 09 Apr 2018 21:15:23 GMT

2ndrowe,

I used UTC-06:00_ Central Time (US&Canada) and the correct time stamps resulted for that time zone. Is this the time zone you're using (it sounds like you're in Chicago)?

JamesC

Re: Time stamp is wrong on videos

2ndrowe — Mon, 09 Apr 2018 23:04:20 GMT

Thank you, I was looking at time & date under general settings on iPhone & not in Arlo under devices.
Thx again😜