topic Re: Arlo mode no alerts not working on Android in Arlo

Arlo mode no alerts not working on Android

jmob — Thu, 05 Apr 2018 02:41:15 GMT

I have two custom modes set up - "alerts" and "no alerts" I have "no alerts" scheduled during work hours. We have an iPhone and an Android. This works perfectly on the iPhone, but the Android gets alerts during those hours.

Is it a setting on the Android?

Re: Arlo mode no alerts not working on Android

steve_t — Thu, 05 Apr 2018 05:49:05 GMT

This is very strange. Is each phone logging into its own account or are both phones sharing the login credentials?

Re: Arlo mode no alerts not working on Android

jmob — Thu, 05 Apr 2018 14:45:32 GMT

It is the same login credentials. New system we are trying out before we upgrade the service.

Re: Arlo mode no alerts not working on Android

jguerdat — Thu, 05 Apr 2018 16:08:40 GMT

I'd try reinstalling the Android app and restarting the phone. If that doesn't help, try each mode manually (select "Alerts" and "No alerts" as the active mode rather than the schedule. Still get alerts for the "No alerts" mode? If not, rebuild the schedule. If you do, try a new custom mode with the same settings.

While I don't think it would make any difference, try turning the base off and back on, too.

Re: Arlo mode no alerts not working on Android

steve_t — Thu, 05 Apr 2018 20:00:31 GMT

I would give each phone its own account. I guess one of them has to be secondary and will have slightly limited features compared to the master account. This will also save you from being booted off if the other phone logs in while you're already on.

When you open your android app, does it show that the system has changed to the No Alerts mode, which I assume has all rules with empty notification check boxes?