topic Refurb Camera will not update. in Arlo

Refurb Camera will not update.

Batman25 — Mon, 02 Apr 2018 04:19:04 GMT

I have tried every suggestion I've read and this camera will not update. I left it alone for two weeks, trying every two days to update it contines to fail. Motion detection works and I can see a picture when doing the video test but I keep getting the "Upgrade failed - Camera rejected upgrade request". Is there a way to force an update or make the camera ingnore the request otherwise it's unless.

Re: Refurb Camera will not update.

jguerdat — Mon, 02 Apr 2018 12:40:17 GMT

Not that I know of. Open a case with support since it's not normal.

Re: Refurb Camera will not update.

JamesC — Mon, 02 Apr 2018 18:15:10 GMT

Batman25,

This could occur due to poor signal strength or low battery level when the update is being attempted. Consider a fresh set of batteries and (temporarily) locate the camera close to the base station to be sure it has good signal strength.

Do you still experience the same behavior?

JamesC

Re: Refurb Camera will not update.

Batman25 — Tue, 03 Apr 2018 00:07:01 GMT

I have tried all of that. It has been right next to the base station and tried three sets of batteries. Still no update.

Re: Refurb Camera will not update.

JamesC — Tue, 03 Apr 2018 16:26:49 GMT

Batman25,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC