topic Re: Arlo android app problem in Arlo

Arlo android app problem

DBlount — Mon, 19 Mar 2018 03:16:05 GMT

My Arlo app for Android has been telling me I'm offline or have times out and need to log in for 4 days now EVERY time in open it.
Yes, wifi connection is fine, I've cleared cache, force stopped numerous times - this is VERY frustrating!

Re: Arlo android app problem

RIron — Mon, 19 Mar 2018 11:07:17 GMT

I am experiencing the same problem which started with the recent auto update of the app.

It says to logback in, but the only way to do that is restart the phone to log back in.

No alerts are received as the app is not working as previous versions did.

Re: Arlo android app problem

afdavi — Mon, 19 Mar 2018 15:17:43 GMT

I am experiencing the same problem on my android phone which started with the recent auto update of the app.

It says to logback in almost every time I go into the app, even if it's daily. On the logon screen, there should be a place to check "stay logged on".

Re: Arlo android app problem

JamesC — Thu, 22 Mar 2018 15:10:28 GMT

Engineering is aware of this issue and hopes to have a fix available very soon. We apologize for any inconvenience caused, I will provide an update as soon as I have more information on the fix.

JamesC

Re: Arlo android app problem

BIGPOPNJ — Thu, 22 Mar 2018 19:22:59 GMT

A keep getting log out of my system very frustrating I have an android phone I could not view my videos or get notifications while I'm log out when will this problem be fixed

Re: Arlo android app problem

JamesC — Wed, 28 Mar 2018 15:23:42 GMT

A recent cloud update along with an update for the Android Arlo mobile app has been released that should resolve this issue. Please visit the app store and be sure you are up to date on the latest version of the Arlo Mobile App: Release Notes - Android App 2.4.10 - 26th March 2018

If you continue to experience this issue, please let us know.

JamesC