topic Re: Arlo VMB3000 - Base station offline in Arlo

Arlo VMB3000 - Base station offline

Wojczar — Mon, 26 Mar 2018 19:15:24 GMT

I can't get access to my base station. When I log -in from my home network or any other networks I see only information: Your base station is offline. I did not change any settings , internet LED is solid green, power is on, camera led is solid green, DHCP is enabled on my router. It happend today, before I had the access without any problems.

Re: Arlo VMB3000 - Base station offline

jguerdat — Mon, 26 Mar 2018 20:35:27 GMT

You can try turning off your modem, router and base and then turn them back on in that order, letting each initialize before starting the next. I don't think that will help but maybe, just maybe.

Have you tried both the app and a computer browser?

Re: Arlo VMB3000 - Base station offline

Wojczar — Mon, 26 Mar 2018 21:28:12 GMT

I turned off base station and router but it didn’t help. I have contacted Netgear support and I was advised to remove only base station via application, add it again and synchronize cameras. It worked and I have access to all cameras