topic Re: Arlo Camera in Arlo

Arlo Camera

sonznz13 — Sun, 18 Mar 2018 20:44:29 GMT

Have recently reactivated 3rd camera after no activity 12 months cannot get to register on app is syncing and powered up any ideas?

Re: Arlo Camera

jguerdat — Sun, 18 Mar 2018 21:17:33 GMT

Not sure what you're saying. You can't sync the camera, it doesn't show on the Devices tab or in Settings, My Devices, or it's not listed in your modes?

Re: Arlo Camera

sonznz13 — Sun, 18 Mar 2018 22:09:20 GMT

Hi I have synced tht parts fine but won't add to my devices, won't come up in camera in use screen, could it have missed updates being not used and it's not being recognised perhaps

Re: Arlo Camera

jguerdat — Mon, 19 Mar 2018 00:57:14 GMT

If it's not showing, it appears to not have actually synced. If it shows in Settings, My Devices, remove it. Power cycle the base. Ope and close the battery door. When you close the battery door, does the camera LED flash blue briefly, indicating power? If so, briefly press the base snc button - don't hold it. Press the camera sync button. The camera LED should blink blue slowly, followed by either rapid blue (successfully synced) or rapid amber (failed). What happens?

Re: Arlo Camera

sonznz13 — Mon, 19 Mar 2018 23:27:11 GMT

Did all tht it blinks rapid amber then blue?

Re: Arlo Camera

jguerdat — Tue, 20 Mar 2018 00:43:27 GMT

Does it blink blue slowly first and then rapid amber? Slow blue means trying to sync, rapid amber means it failed. It shouldn't be blue after the rapid amber. Open the camera battery door and close it and try again. If no good, I think you may have a bad camera. Open a case with support using the Contact Support link at the bottom here and then again and the new page.