topic Re: Internet connection failed, base station in Arlo

Internet connection failed, base station

Bern33 — Mon, 26 Sep 2016 22:38:41 GMT

My arlo app said my system offline and the Internet connection light shows amber color ( the other 2 are green). This problem always happens since I bought the set. But in the past 2 months, the problem seems to be gone.
The problem came back since the new firmware updated. I tried many times to on and off the base station, also restart my modem, it still said it is offline. The problem still here even I reset the station. It is offline for 2 days.
One more question, is arlo has problem work with AT&T?

Re: Internet connection failed, base station

TomMac — Sat, 17 Sep 2016 03:11:31 GMT

Take your modem,router and Arlo offline , unplug.

Bring them up in the same order allowing time for each to reboot before the next

if the base still does not come online to the Internet, contact support at top of page

Re: Internet connection failed, base station

JamesC — Mon, 19 Sep 2016 20:40:48 GMT

Bern33,

Has anything changed with your ISP or network? (new modem, new router etc) Please let us know if you're still having trouble after attempting the troubleshooting TomMac has suggested above.

JamesC

Re: Internet connection failed, base station

Bern33 — Mon, 19 Sep 2016 21:38:55 GMT

No the ISP or network are the same as before

Re: Internet connection failed, base station

JamesC — Tue, 20 Sep 2016 21:51:42 GMT

Bern33,

If the above troubleshooting given by TomMac does not resolve the issue, I also would advise contacting the Arlo Support Team for more in-depth troubleshooting.

JamesC