https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529455#M50006 <P>New to you as in brand new from the store or a second-hand unit? I suspect you mean the latter. You should contact the seller and have them remove all deices from their account in Settings, My Devices. You will then be able to claim the base station normally.</P> Sun, 18 Mar 2018 21:09:53 GMT jguerdat 2018-03-18T21:09:53Z https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529281#M49982 Help! Please Sun, 18 Mar 2018 15:48:13 GMT https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529281#M49982 Kornerstone1965 2018-03-18T15:48:13Z https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529341#M49990 <P><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/588709">@Kornerstone1965</a></P><P>What phone system are you using, ios or Android?</P><P>What are the lights on the base station showing?</P><P>&nbsp;</P><P>Brian</P> Sun, 18 Mar 2018 17:04:41 GMT https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529341#M49990 brh 2018-03-18T17:04:41Z https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529455#M50006 <P>New to you as in brand new from the store or a second-hand unit? I suspect you mean the latter. You should contact the seller and have them remove all deices from their account in Settings, My Devices. You will then be able to claim the base station normally.</P> Sun, 18 Mar 2018 21:09:53 GMT https://community.arlo.com/t5/Arlo/I-just-purchased-a-new-to-me-arlo-I-can-t-get-the-base-station/m-p/1529455#M50006 jguerdat 2018-03-18T21:09:53Z