topic Re: Can't sync to base in Arlo

Can't sync to base

punkysweet — Sat, 17 Mar 2018 18:04:06 GMT

Purchased an Arlo with three cameras. The base is on and internet light is green. I tried syncing each camera and none synced successfully. Yes, batteries are loaded.

Re: Can't sync to base

brh — Sat, 17 Mar 2018 19:05:25 GMT

@punkysweet

I think I read that you need to go into your device page, delete the base and re-add it.

Brian

Re: Can't sync to base

punkysweet — Sat, 17 Mar 2018 19:45:09 GMT

Thank you! I'll give that a try!

Re: Can't sync to base

jguerdat — Sat, 17 Mar 2018 23:07:11 GMT

Be sure to only briefly press the base sync button - don't hold it.

Re: Can't sync to base

punkysweet — Sat, 17 Mar 2018 23:20:17 GMT

I've tried both suggestions. Thank you both. But to no avail. So frustrating. I'm wondering if there is something wrong with the units? Weird that none of them will sync. I'll keep trying. Thank you again!

Re: Can't sync to base

brh — Sun, 18 Mar 2018 00:57:48 GMT

@punkysweet

Are all the lights on your base green?

If so, are you able to see what the system is doing through a web browser on a pc?

When you try to sync the cameras, are you bringing them within 2 to 3 feet of the base?

At this point I think you probably need to do a factory reset. You don't have much to lose.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

If that doesn't work possibly it is a regional thing. I am not sure if every region is up and running yet.

Brian

Re: Can't sync to base

punkysweet — Sun, 18 Mar 2018 04:44:29 GMT

Thanks Brian. How long should the reboot/restart take? My phone has been "Please Wait" and (I guess) restarting the base for almost two hours. Is that normal?

BTW - I wasn't aware that NETGEAR/arlo wasn't everywhere. Maybe that's the issue. I'll investigate. Thanks for the suggestions.

Re: Can't sync to base

brh — Sun, 18 Mar 2018 08:18:33 GMT

@punkysweet

When you do a factory reset, you push in the litle button for 10 to 15 seconds. until all the lights on the base turn amber. After that it should take 2 to 5 minutes to reboot. The power and internet lights should turn green. The camera light should stay amber. as by resetting the system removes the base station from the system.

You now have to go to your Devices page and add the base back in.

After that, you resync the cameras one at a time.

What I meant about regional, is that some people in different regions can't get their systems up and running regardless what they do. In other word s the midwest US might be working, byr the East coast might not be.

If your system is not coming back up, please answer the questions I asked in my previous post.

Brian

Re: Can't sync to base

punkysweet — Sun, 18 Mar 2018 15:33:17 GMT

I followed your suggestions. I performed the reset (along with all of your other suggestions) and still no luck with syncing the cameras. At this point, I honestly think I have a defective unit and will be requesting another unit.
Thank you so much for all of your help. I really appreciate everything you did.