topic Re: Offline in Arlo

All devices offline

ExCopStig — Fri, 16 Mar 2018 00:40:28 GMT

So I've had this once before and miraculously it was all fine the next morning. BUT this time all cameras and base station have been offline for two days so far... I have re-synced all cameras successfully, rebooted hub and router, all three required lights on hub are green. Can access internet via alternate devices. All seems to be working well apart from I can no longer see the camera feeds from the mobile app???

Re: All devices offline

KHO — Fri, 16 Mar 2018 00:57:04 GMT

Same problem here. Can log in to my account from desktop computer and see cameras live but no recordings after 3:26am today and I cant get cameras through mobile device. Mobile app says cameras offline and to check internet. I know the internet is working and all the lights are green on base station. I think it must be a ARLO problem. Any one else have these issues?

Re: All devices offline

murusaki — Fri, 16 Mar 2018 01:03:52 GMT

Yeah mine as well. The Base says offline I have restarted everything but nothing seems to fix the problem. No push notifications or anything.

Offline

Rossi1220 — Fri, 16 Mar 2018 01:04:08 GMT

I have Arlo Wire free security camera. Everything was working good last night but today when I go to my app and click on mode it says it’s offline. The base says it’s connected to the internet and when I went outside I saw the res light turn on that is on the camera. I can’t figure out how to get it to start working again. I’ve tried shutting off the base and turning get back on but that didn’t help. Any ideas on how to get it back up and running?

Re: All devices offline

mjkidwell — Fri, 16 Mar 2018 01:05:27 GMT

Same here. System has been offline all day from my mobile app.

Re: Offline

busyblake — Fri, 16 Mar 2018 01:08:31 GMT

I'm having the same problem.

Re: All devices offline

Troypeach2 — Fri, 16 Mar 2018 01:10:00 GMT

My system is down restet powered off reset internet modem other devices working normal have only power night green internet flashing green and the camera light is amber no other lights i have resynced camera's and base can anyone help?

Re: Offline

debijwp1 — Fri, 16 Mar 2018 01:12:11 GMT

I am having the same problem on my phone app but I can see my cameras on my computer, can't figure it out

Re: Offline

Rway — Fri, 16 Mar 2018 01:13:09 GMT

We have been offline all day also. Unplugged and repliugged around 5:30 and it worked for a short time but we are offline again. I’m guess it’s a product issue by reading this. Has anyone tried tech support?

Re: Offline

Mera — Fri, 16 Mar 2018 01:17:05 GMT

Same here. Base offline all day. All lights are green.

Re: Offline

Djmcp — Fri, 16 Mar 2018 01:41:04 GMT

I spent a couple hours with Arlo support tonight and they finally confirmed an issue on their end. Customer support rep stated that engineers are actively looking into the issue.

I'm in the same boat as most posts I've seen today - multiple browsers and the iOS app shows base station and all cameras as offline. I've power cycled modem, router, and arlo base multiple times. It's been offline since I woke up this morning.

Re: Offline

reelfun038 — Fri, 16 Mar 2018 01:47:44 GMT

Same here. What gets me is mine is down but my mother inlaw's right up the street from me is working. I have reset everything and still nothing. If this keeps up I might have to look into a different system.

Re: Offline

jimbullet — Fri, 16 Mar 2018 06:43:00 GMT

Still no fix from Netgear? all green lights but offline. When I bought this system, I had hoped it to be internet based as it is but did not expect this heavy reliance on Netgear nor the huge failures of their servers

2nd day offline 😠😠😠😠😠😠😠

Tonstar1 — Fri, 16 Mar 2018 07:34:28 GMT

Re: 2nd day offline 😠😠😠😠😠😠😠

preiditsch — Fri, 16 Mar 2018 10:06:12 GMT

Ditto, mine was been offline since early morning on March 15

Re: Offline

preiditsch — Fri, 16 Mar 2018 10:12:05 GMT

Same issue and I’ve rebooted numerous times. After rebooting the three lights all go free after about a minute,

I have tried the app on my iPhone, iPad, Mac at work, PC at home. All show the status as either Getting Status or Getting Information then all change to Offline after about a minute. (Likely a timeout).

i hope this gets resolved soon.

Re: Offline

reelfun038 — Fri, 16 Mar 2018 10:33:09 GMT

I had to remove the base station from My Devices then reinstall the base station and cameras. Working fine now. Had to do it from a computer not the phone app.

Re: All devices offline

ExCopStig — Fri, 16 Mar 2018 13:05:11 GMT

GOOD NEWS!
I've just spent ages on hold trying to get hold of ARLO turns out they are doing a software upgrade of the system their side... THANKS FOR THE HEADS UP ARLO! so all use users can do is wait.... Great

Re: All devices offline

KHO — Fri, 16 Mar 2018 14:01:30 GMT

Because it takes so long to put a message on the board to notify folks of a update! Wow! Thanks Arlo!

Re: All devices offline

murusaki — Fri, 16 Mar 2018 14:13:40 GMT

Well, that explains it. At least it saves me a phone call. It is very disturbing that the company that could potentially affect so many users would do such a change without notifying anyone. I almost suspect they are having DDoS attack on their servers than an actual update. An update of this magnitude should have been done in phases with little impact on consumers.

Bad form NETGEAR.