topic Re: You may be logged into NETGEAR Arlo in a different browser tab. in Arlo

You may be logged into NETGEAR Arlo in a different browser tab.

ChristineT — Thu, 22 Mar 2018 00:31:47 GMT

Hello Arlo Family,

We recently released a web update and some users may experience issues with logging in. If you are experiencing the following error (below) you should try clearing your browser cache. When clearing your browser cache, ensure that for the Time Range option, "All Time" is selected.

You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to log in again.

NOTE: To verify this will resolve the issue you can also try opening another tab in incognito mode or try a different browser.

If you do not want to clear your entire browsing history and you use Google Chrome as your preferred browser you can also simply delete the Arlo cookie individually by pasting the following link in the URL bar:

chrome://settings/cookies/detail?site=arlo.netgear.com

Click Remove All

Release notes to follow soon.

Best Regards,

Christine

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Nypyren — Thu, 08 Mar 2018 08:10:45 GMT

Thanks, I was really worried for a bit. This fixed the issue for me.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

radix9 — Thu, 08 Mar 2018 08:24:01 GMT

ME: Dell optiplex 780 Win 7 pro 64bit Firefox browser. "You may be logged into NETGEAR Arlo in a different browser tab." No other logins with my username, though wife's Amazon fire tablet may be logged in.

Clearing full day's Firefox cookies, logins, and cache gave no help. Using a Private window in Firefox worked, as well as using IE. Logged out of successful workarounds. Firefox still gets same notice in main window.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Samruthc3 — Thu, 08 Mar 2018 10:46:35 GMT

Nope, still encoutering the problem.

Enter email and enter password.

Press 'log-in' and it just clears the email and password.

Unable to access cameras and not happy.

Tried all suggested. Cleared cookies and Netgear. Went incogneto mode and then tried IE.

Nothing worked.

Appreciated some assistance please,

thanks.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

gobigkahuna — Thu, 08 Mar 2018 11:49:35 GMT

I'm having the same problem. I tried to view my cameras this morning and got the error. Cleared the browser history. Tried to log in again, same error. Powered the base station off and turned it back on. Tried to log in again, still getting the error. No bueno. Not happy.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

gobigkahuna — Thu, 08 Mar 2018 11:52:39 GMT

Clearing the browser history alone doesn't fix it. You have to also go to: chrome://settings/cookies/detail?site=arlo.netgear.com and delete all. I'm back in business. 🙂

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Matty09 — Thu, 08 Mar 2018 12:23:47 GMT

How can I fix this using IE?

Re: You may be logged into NETGEAR Arlo in a different browser tab.

jguerdat — Thu, 08 Mar 2018 12:53:18 GMT

Since it appears to be a cookies issue, delete Arlo-related cokkies via the browser settings menu.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

gobigkahuna — Thu, 08 Mar 2018 14:05:27 GMT

Uh-oh. Now when I try to log in I get an error that the database is down. 😞

Re: You may be logged into NETGEAR Arlo in a different browser tab.

NTHCL — Thu, 08 Mar 2018 14:43:47 GMT

I'm relieved to see that I'm not the only one having issues.. Would like a fix fast though!

Re: You may be logged into NETGEAR Arlo in a different browser tab.

iSage — Thu, 08 Mar 2018 15:02:36 GMT

I tried on 4 different devices (my PC desktop, my PC laptop, my iPhone and my iPad) - I cleared all cache on each device as well as cookies and history and even restarted each device - all to no avail

Now why I try to long on in ANY device, I get a yellow bar across the top that says:

"We Are Sorry, the database is curerntly down, please try again".

Is it down for all of us? I'm on the east coast in the state of PA in case that makes a difference. Thanks

~Susan

Re: You may be logged into NETGEAR Arlo in a different browser tab.

Erica775 — Thu, 08 Mar 2018 15:19:53 GMT

I'm in Nevada and when I try to access via the iPhone app I get the 'database down' error; when I try to use a browser (any browser) it's:

'You may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to login again.'

Re: You may be logged into NETGEAR Arlo in a different browser tab.

nicholshornlake — Thu, 08 Mar 2018 15:19:37 GMT

Well, It's a new day. Time for arlo to screw up. I believe this must be a training ground for amateurs. Cannot login on any browser. Thanks arlo. You all are really on top of it.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

dellster2 — Thu, 08 Mar 2018 15:54:57 GMT

have followed instructions, did not fix problem. Seeing Arlo cams on my iphone works, seeing/logging in on my MacBook does not work. Have had multiple problems like this over the last week after having no issues for 3 years. not happy.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

missyg55 — Thu, 08 Mar 2018 16:22:36 GMT

We have tried everything and still can not access our account and control our cameras or view videos, this is just ridiculous that we are having these issues and would really like to have access to our cameras again, any help would be appreciated.

Re: You may be logged into NETGEAR Arlo in a different browser tab.

sybersnot — Thu, 08 Mar 2018 16:57:13 GMT

Same here....:(

Re: You may be logged into NETGEAR Arlo in a different browser tab.

kangva — Thu, 08 Mar 2018 17:05:29 GMT

wtf Arlo? Nothing is working. Why would you deliver a firmware update that prevents users from accessing their cameras... I have 3 different arlo pro base stations at different locations and none of your work arounds are working... same BS

"You may be logged into NETGEAR Arlo in a different browser tab......:

Re: You may be logged into NETGEAR Arlo in a different browser tab.

sybersnot — Thu, 08 Mar 2018 17:22:53 GMT

Same problem here.....

Re: You may be logged into NETGEAR Arlo in a different browser tab.

JamesC — Thu, 08 Mar 2018 18:42:36 GMT

Dear Arlo Customers,

Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

For updates and more info on what happened, please visit this thread in the Arlo Community.

https://community.netgear.com/t5/Arlo-Stories/Arlo-Service-Down-Temporarily-Unable-to-Login/m-p/1521...

JamesC

Re: You may be logged into NETGEAR Arlo in a different browser tab.

gobigkahuna — Thu, 08 Mar 2018 18:44:29 GMT

Mine is working (as of 13:41 EDT). Here's what I did:

1. I cleared the browser history (in Chrome go to History and select "Clear Browser Data".

2. I then navigated the browser to " chrome://settings/cookies/detail?site=arlo.netgear.com " and selected
delete all".

I then closed Chrome and relaunched it. The first time I went to my Arlo page I was prompted to log it. I've not had problems since. I'm using Windows 10 and Chrome.