topic Re: Arlo the camera failed to connect. Please try again in Arlo

Arlo the camera failed to connect. Please try again

DjAndrade — Thu, 15 Mar 2018 04:50:00 GMT

Question how do I fix this problem?

the camera failed to connect. Try again.

Why the error message pops up everything i view the cameras, signal is strong, full battery, WiFi is working, base hub has all three LED green light. I logout, rebooted the hub, I restarted my modem, router and hub for like 30mins still keep giving me the error message

Re: Arlo the camera failed to connect. Please try again

steve_t — Thu, 15 Mar 2018 08:52:39 GMT

What's your internet connection speed? Up, down, ping?

Re: Arlo the camera failed to connect. Please try again

DjAndrade — Thu, 15 Mar 2018 09:07:29 GMT

Internet max speed 150mbps but upload around 130-122mbps and download around 8.16-7.12 and ping what u mean by that

Re: Arlo the camera failed to connect. Please try again

steve_t — Thu, 15 Mar 2018 09:10:28 GMT

Just checking some possibilities off the list. Is this problem occurring both in your app and via a web browser?

Re: Arlo the camera failed to connect. Please try again

DjAndrade — Thu, 15 Mar 2018 09:47:29 GMT

ya
I try Chrome, fireFox, internet Explorer

Re: Arlo the camera failed to connect. Please try again

jguerdat — Thu, 15 Mar 2018 13:04:15 GMT

Are the LEDs on the base 3 green ones? Have you tried power cycling the base?

Re: Arlo the camera failed to connect. Please try again

DjAndrade — Thu, 15 Mar 2018 21:37:33 GMT

Ya there green and I rebooted my modem, rougher, base hub still nothing

Re: Arlo the camera failed to connect. Please try again

jguerdat — Thu, 15 Mar 2018 23:00:31 GMT

Then the system is working but you're having issues with your display. Try both the app and a browser. What happens?

Re: Arlo the camera failed to connect. Please try again

DjAndrade — Fri, 16 Mar 2018 00:03:52 GMT

I did that and I turn them off and unplug everything for like 30mins turn everything back up 1.modem 2.rougher 3.arlo, I pull out the battery from my Arlo cameras n re-sync them all, I log-out I tried mostly everything what I know but the only thing I have left is my internet speed it’s 150mbps Max but I’m getting around 130

Re: Arlo the camera failed to connect. Please try again

jguerdat — Fri, 16 Mar 2018 11:51:03 GMT

Upload speed is the important part. Use speedtest.net to figure that out. However, with ~150Mbps downloads you should be fine since upload speed should be well over the 1Mbps minimum needed.

It may just be that the current server issues are causing this. What happens when you try both the app and a browser?

Re: Arlo the camera failed to connect. Please try again

DjAndrade — Fri, 16 Mar 2018 23:39:55 GMT

My upload is 8.36mbps n still do the same with both