topic Re: Web / Android app no longer saves credentials in Arlo

Web / Android app no longer saves credentials

Prolixium — Thu, 15 Mar 2018 17:47:20 GMT

Hi -

Wondering if I'm the only one..

As of today it seems that neither the web UI or the Android app save my credentials, now. Normally, I only have to re-enter credentials every monrh or two but today if I don't use the Arlo app for ~30 minutes I get the "your session has expired. please log in." message and have to enter my password. I've had to do it 3 times this morning.

The web UI also is frequently giving me the "you may be logged into netgear arlo in a different browser tab" message unless I run it in incognito mode (i.e. no cookies).

Am I the only one? If not, is NETGEAR aware of this?

I'm wondering if something changed on their back-end, maybe a load-balancer sticky setting not working right and cookies aren't being set properly.

- Mark

Re: Web / Android app no longer saves credentials

frenchie75 — Thu, 15 Mar 2018 18:15:34 GMT

I'm having the same problem! Every time I open the arlo app it says my session has timed out and I have to sign in again! Very annoying!

Re: Web / Android app no longer saves credentials

Ispies — Thu, 15 Mar 2018 18:29:39 GMT

I'm having the same problem every time I have to log back in this is getting old!

Re: Web / Android app no longer saves credentials

dfjkl — Thu, 15 Mar 2018 18:30:13 GMT

No, you're not the only one, and this is seriously annoying. Makes working w/ the system on the app very difficult and tedious.

Re: Web / Android app no longer saves credentials

DarthCarnificem — Thu, 15 Mar 2018 19:32:50 GMT

I was having the same problems and was just coming in here to post as much when I decided to check the Play Store; knew I updated Arlo within the last week so was going to stick versioning info in the thread. Got into the Play Store and saw Arlo had an update pending, installed it and login problem was solved for me.

Re: Web / Android app no longer saves credentials

Prolixium — Thu, 15 Mar 2018 20:06:35 GMT

Thanks, DarthCarnificem! That seems to have fixed my Android app problems. Combined with clearing cookies on the web browser, I think this can be chalked up to the new "Arlo cloud update" that was done.

- Mark

Re: Web / Android app no longer saves credentials

Ispies — Thu, 15 Mar 2018 21:29:32 GMT

Thank you so much DarthCarnificem , that update took care of it !!!