topic Cameras are all sync'd successfully, but none display in the app on laptop or android in Arlo

Cameras are all sync'd successfully, but none display in the app on laptop or android

BobNRos — Wed, 28 Sep 2016 20:36:20 GMT

Cameras are all sync'd successfully, but none display in the app on laptop or android. My base station is connected to a router that is then connected to the separate motorola modem. Do I have to allow some network traffice through the firewall?

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

jguerdat — Mon, 18 May 2015 12:47:07 GMT

Theoretically, no. However, some have reported that some DHCP settings in the router had to be modified to get it to work. No one has said what those settings are so you'd have to work that out.

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

TomMac — Mon, 18 May 2015 13:15:18 GMT

Also , ports 80 and 443 need to be open ( if not )

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

BobNRos — Mon, 25 May 2015 12:26:09 GMT

Had to move the Arlo to the DMZ. Turning off the router firewall also worked, but not a permanent solution. Not sure if this is putting the base station at risk?

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

TomMac — Mon, 25 May 2015 13:17:40 GMT

I'd give a shout out to Netgear... It should function thru the firewall on most systems with the ports open... mabe they can clear it up for you.

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

jguerdat — Tue, 15 Mar 2016 20:57:28 GMT

TomMac wrote:

I'd give a shout out to Netgear... It should function thru the firewall on most systems with the ports open... mabe they can clear it up for you.

The main problem with using forums is that it frequently becomes a b**** session rather than getting tech support directly involved. Have a problem? These forums may be able to help but a trouble ticket may well be the way to go.

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

Jlw7 — Tue, 15 Mar 2016 16:15:00 GMT

How do you open the ports? I have the base station connected to a netgear wireless extender.

Re: Cameras are all sync'd successfully, but none display in the app on laptop or android

jguerdat — Tue, 15 Mar 2016 22:54:21 GMT

Already answered another thread to you about things to try. Since your LEDs are green I don't think it's a port issue. FYI, opening ports is something done on the router but is something you'd do because you changed settings there to increase security.