topic Service Was Solid until last week in Arlo

Database service is currently down...

Hirsch — Thu, 08 Mar 2018 13:28:12 GMT

My app says we are sorry the database service is currently down. Please try again. Is this an issue on my end or an issue with arlo?

Arlo service down UK

kenny_boon — Thu, 08 Mar 2018 12:52:48 GMT

All,

i live in the UK and my arlo system has just gone offline and will not come back on. tried disconnecting and reconnecting but nothing

anyone else getting this?

Re: Arlo service down UK

jguerdat — Thu, 08 Mar 2018 12:54:18 GMT

Working here. My server is in Ireland so likely the same one as you. Maybe an ISP issue? Is the Internet LED green or amber?

Re: Arlo service down UK

kenny_boon — Thu, 08 Mar 2018 12:57:59 GMT

all green at the moment. I have a ring cam and its working ok

Re: Arlo service down UK

HWC123 — Thu, 08 Mar 2018 13:01:03 GMT

Like others my arlo system was working fine yesterday. Today everything is still normal on my ipad. However, my imac wont let me log into "my arlo". I just have the green arlo bird flashing. Any suggestions?

Re: Database service is currently down...

Djmcp — Thu, 08 Mar 2018 13:31:33 GMT

Same here!

Re: Arlo service down UK

Djmcp — Thu, 08 Mar 2018 13:33:42 GMT

In US. Also seeing database service is down. Base station was showing offline earlier but now I can’t login. Seems to be an issue in the cloud...

Re: Database service is currently down...

ThePoncho — Thu, 08 Mar 2018 13:39:30 GMT

Currently experiencing the same situation on the NY/Canada border area. Not a big deal to me currently. At least I know the problem isn't on my end if others are having it.

Re: Database service is currently down...

DjAndrade — Thu, 08 Mar 2018 13:45:47 GMT

I’m from Arizona and having Same issues

Re: Arlo service down UK

djilbi — Thu, 08 Mar 2018 13:39:35 GMT

unfortunately, same here.

Re: Arlo service down UK

tomcoleman — Thu, 08 Mar 2018 13:43:17 GMT

down for me too

Re: Database service is currently down...

calihearts2007 — Thu, 08 Mar 2018 13:43:54 GMT

Having the same issue in North Carolina

Re: Arlo service down UK

Geoff — Thu, 08 Mar 2018 13:52:44 GMT

And me!

Re: Database service is currently down...

purplecat — Thu, 08 Mar 2018 13:53:06 GMT

same here, 3 cam system MoV area.

Arlo Authentication Service Down

MikeBravo — Thu, 08 Mar 2018 13:55:56 GMT

Ok, something else is going on because half the time I get the message that I am logged in on another browser which clearing the cache and cookies doesn't help and half the time I'm getting the message that the 'Authentication Service is currently down, try again later.

So, Netgear please update us as to what else is going on. Not much use in having security cameras if you can't access them.

BTW, there should be a way to access them directly without going through your servers so that we don't have to worry about things like this.

Re: Database service is currently down...

ru4US — Thu, 08 Mar 2018 13:58:37 GMT

Same here. Whittier CA.

Re: Database service is currently down...

1214fcbaa9 — Thu, 08 Mar 2018 13:59:55 GMT

Same - Has Netgear posted a service outage yet? I haven't found one yet - this really needs to be addressed.

Re: Database service is currently down...

purplecat — Thu, 08 Mar 2018 14:01:05 GMT

this is also bad given the political situation these days... terrible timing

Re: Database service is currently down...

swtjen01 — Thu, 08 Mar 2018 14:02:06 GMT

Same here in Alabama. This is an Arlo issue I hope they fix soon.

Re: Arlo service down UK

HillD — Thu, 08 Mar 2018 14:02:15 GMT

What is going on Arlo? Cannot view my cameras on my iPad or phone remotely. Is this being fixed right away?