topic vms3430 cameras offline in Arlo

vms3430 cameras offline

turtle21 — Thu, 06 Oct 2016 00:08:05 GMT

Battery's were really low. installed new batteries on Sept. 20th. just returned from vacation. cameras worked for a week. now the cameras say they are offline. base station is connected. tried to sync cameras but base station light does not come on for connection. any help would be great. thanks.

Re: vms3430 cameras offline

jguerdat — Thu, 06 Oct 2016 11:58:46 GMT

Be sure to only briefly (<1 second) press the sync button on the base.

Re: vms3430 cameras offline

JamesC — Thu, 06 Oct 2016 20:04:05 GMT

turtle21,

It sounds like you could be experiencing an issue with your cameras being offline due to not receiving the most recent camera firmware update.

For troubleshooting information on this topic, please take a look at this article: My Arlo camera is offline since the release of the recent firmware update; what do I do?

Also be sure when syncing cameras to briefly press and release the sync button on the base station (do not hold it for long) as jguerdat suggests above.

If you are still experiencing this issue, please let us know or feel free to private message me, I would be happy to help.

JamesC

Re: vms3430 cameras offline

turtle21 — Thu, 13 Oct 2016 23:52:18 GMT

Thank you. i was pushing the button too long. they are all working now.