topic Re: Battery issue already in Arlo

Battery issue already

vwstu — Mon, 26 Sep 2016 21:42:20 GMT

I just installed my Arlo system today and the process was extremely easy and up and running quickly. However I just received a notice that my front camera has only 10% battery life left. Since they only have been installed about 8 hours ago I am needless to say a bit disappointeed that they are failing. Any help or suggestions.

Thanks

Re: Battery issue already

Britfish — Sun, 11 Jan 2015 12:10:24 GMT

i switched on motion detection at about 2pm yestreday and i had maybe 10 alerts during the afternoon - then at 8:30pm i got an email notification stating the battery was at 10%. im looking forward to seeing the response to this issue from netgear....

Re: Battery issue already

Blackharley — Sun, 11 Jan 2015 13:42:21 GMT

Mine are the same they said they needed firmware update take batteries out and put back in make them update didn't update even after two attemps and find help put fresh batteries in still ran down email saying my battery is tired

Re: Battery issue already

R11Feeder — Sun, 11 Jan 2015 13:45:01 GMT

Two days after an extremely easy setup I too received a low power message for both cameras. Not in the ball park of the 4 month plus useage touted. I like the system but hope this battery issue is an anomaly otherwise I will have to take out a small loan to buy batteries! Looking for rechargeable batteries now., It could be a setting issue too, digging for more detailed specs on unit but have yet to find any.

Re: Battery issue already

CJRC — Sun, 11 Jan 2015 17:46:29 GMT

Same issue here. The battery indicator went to 10% in less than 24-hours with the setting on "balanced"...

I'm presuming the batteries that come with the kit are not rechargeable?

Re: Battery issue already

paintguy — Sun, 11 Jan 2015 21:54:30 GMT

I found one of my cameras was down in the red. I switched batteries from the other camera and 100%. I think a firmware update will be needed.

Re: Battery issue already

Britfish — Mon, 12 Jan 2015 13:22:56 GMT

my cameras were originally on firmware 1.1.1733 but this morning i pulled the batteries and when i put them back in, it updated my firmware on the camera to 1.1.2074. I'm really hoping this fixes the problem but i guess i'll be buying some new batteries now to replace the ones that are flat...

Re: Battery issue already

CHAN — Mon, 12 Jan 2015 15:38:46 GMT

Same Battery issue and I have firmware 1.1.2074. Has anyone called Arlo to see what the deal is?

Re: Battery issue already

snip3rboy — Tue, 13 Jan 2015 07:48:54 GMT

Hi All,

Were the cameras reporting low battery notifications placed outdoors?

Re: Battery issue already

CHAN — Tue, 13 Jan 2015 11:25:34 GMT

Yes it is outdoors and it is very cold and cold all weekend since we live in Minnesota. Is there a temperature concern?

Re: Battery issue already

CJRC — Tue, 13 Jan 2015 12:15:17 GMT

Yes, the camera was outdoors.

Re: Battery issue already

Britfish — Tue, 13 Jan 2015 12:57:23 GMT

I updated my firmware to 1.1.2074 on my camera that was outdoors last night and the battery indicator shows green and full now. Perhaps this was just a bug in the firmware and not an actual battery problem. It would be nice to hear from Netgear on this issue....

The cameras are only supposed to work above 14 degrees so that may be an issue in Minnesota

Matt

Re: Battery issue already

IllinoisPete — Tue, 13 Jan 2015 15:36:47 GMT

I too am having the battery indicator turn red on an outside mounted camera......I believe it is being effectd by the temp ( it is outdoor mounted)....I previously had a netgear VUZONE camerera system ( before switching to ARLO)...those cameras had same issue....I would leave batteries in the camera...I believe the indicator will return to green as temp warms up! At least I believe from past experience that will happen..really cold.temp can cause erroneous readings on the battery....THAT IS MY THEORY....Lets see what Netgear says??????

Re: Battery issue already

ChristineT — Tue, 13 Jan 2015 18:42:41 GMT

Good morning Arlo community,

Thank you all for your input on this topic! Based on your valuable feedback we are continuing to investigate this issue and want to assure you that our engineers are working tirelessly to resolve and implement a fix for the battery level being mis-reported as depleted down to 10%. In most cases we have found that once the camera(s) are brought inside temporarily, (letting them return to room temperature), and power cycling them by opening and closing the battery door the battery level is recalculated and displays a more accurate reading at a much higher percentage.

If you have attempted this temporary fix and it still does not resolve the issue of the batteries depleting more quickly than expected please let us know so we can work with you directly.

We sincerely apologize for any inconvenience this may have caused and look forward to your update.

Best Regards,

Christine

NETGEAR - Arlo Technical Support

Re: Battery issue already

dchood — Wed, 14 Jan 2015 01:17:40 GMT

I am having this issue on both of my new cameras. I have the latest firmware.

I set them up and played with them for two days before putting them both outside.

I received the e-mail alert and then brought them inside to warm up. Power cycled them and they began working again.

Placed them outside this morning (18 degrees and out of the wind)... same problem.

Hopefully there will be a fix soon.

Re: Battery issue already

ChristineT — Wed, 14 Jan 2015 01:27:22 GMT

Hello dchood,

Thank you for your update and continued support. We will pass the information along to our engineers. This is likely to continue occurring until we can get a fix implemented. You may want to consider disabling the low battery alert especially on cold days like today. We will be sending out an update once the issue has been implemented (likely with a firmware update) and confirmed to be resolved. Once resolved you will need to power cycle the camera one last time to recalculate the battery level reading.

Again, thank you for your continued support and understanding!

Best Regards,

Christine - Arlo Team

Re: Battery issue already

hokeysmoke — Wed, 14 Jan 2015 05:03:37 GMT

I have a red battery indicator on one of two outdoor cameras. The other one shows full. No warning yet, but it is a little strange to this.

Re: Battery issue already

jpwjones — Wed, 14 Jan 2015 13:05:03 GMT

I've got the same issue with one of my outdoor cameras. Lost battery power within 2 days outside. The other two outdoor cameras are at 100% for the same amount of time outside. I'm not home to try the fix but will be on Friday.

Re: Battery issue already

Britfish — Wed, 14 Jan 2015 14:12:52 GMT

@ChristineT

How will you notify users when the formware update is avialble? do you have a release notes page that you can point us to or will you post on this forum?

thanks

Matt

Re: Battery issue already

hokeysmoke — Wed, 14 Jan 2015 16:05:55 GMT

I assume that, along with temperature, signal strength between the base station and the camera would affect battery life. The unit I have with one bar does have lower signal strength as it needs to go through two additional walls. Does anyone know how the "4-6 month" battery life was determined? Was it optimum conditions like 10 feet line of sight to the base station, or was it typical? What about worst case (300 feet away)? Should we worry about obstacles between the station and cameras, or does it really not matter compared to other things? If you want to cover both your front and back doors, it is very likely at least one of the cameras will have lower signal strength than the other.