topic Re: Arlo losing connection in Arlo

Arlo losing connection

Richesrotties — Mon, 05 Mar 2018 21:00:08 GMT

I purchased two arlo cameras (H7) in May of 2017. They worked great until about two months ago (Jan 2018) They will not stay online anymore. I also purchased a third arlo camera (H11) two months ago and it works perfectly.

Is there a reason for the older cameras to be losing their connection? I have moved them around but it doesn't change the
results. Older cameras won't stay connected, new camera works fine.

Re: Arlo losing connection

brh — Tue, 06 Mar 2018 00:06:44 GMT

@Richesrotties

A couple of things you can try.

Power off the base for 1 minute and then power on. Wait for the base to finish rebooting. See if that resets them.

The other thing to try is to pull the barreries and reinstall them. That should reset the cameras.

Brian

Re: Arlo losing connection

Streak2 — Tue, 06 Mar 2018 00:09:49 GMT

And if that does not work remove and resync the errant cameras.

Re: Arlo losing connection

brh — Tue, 06 Mar 2018 00:17:43 GMT

@Richesrotties

One other thing I forgot, move the base station a little bit further away from your router. It could be an interference problem.

Brian

Re: Arlo losing connection

gdavis1 — Tue, 06 Mar 2018 00:42:21 GMT

I change the batteries and sync to my Netgear. It's still off wifi .

Re: Arlo losing connection

brh — Tue, 06 Mar 2018 00:47:08 GMT

@gdavis1

You need to give us a lot more information if you want us to be able to help you.

What camera model are you using?

What are the lights on the base station showing?

What are the lights on the camera showing?

What exactly is the problem you are having?

What have you tried to correct the problem?

Brian