topic Re: Not recording to library from Arlo cameras. in Arlo

Not recording to library from Arlo cameras.

JRD761 — Sat, 22 Apr 2017 03:15:52 GMT

Hello all,

I have 3 Arlo Cameras attached to the Arlo base station. I also have an Arlo Q. I've been running this set-up for about a year and a half now and I haven't changed anything to the system, my internet connection, or my devices I'm accessing the Arlo app & website from.

For the past 3 days I've gotten alerts on my Android Phone and iPad that "motion has been detected" on various cameras.The notifications mostly come from the 3 Arlo Cameras attached to the Arlo base station, but a couple have been for the Arlo Q camera. The video from the Arlo Q Camera is uploading to the library in the app and on the website fine, but there's nothing in the library for any videos from the 3 Arlo Cameras attached to the Arlo base station. The cameras are set to record for 120 seconds any time they're triggered.. but still, nothing at all. There appears to be some kind of disconnect from uploading the video recorded from the camera to the online library.

The 3 Arlo Cameras attached to the Arlo base station are all updated (camera firmware 1.2.10342, base station firmware 1.8.8.0_11528), they all show they are connected and have full signal strength. My internet connection is fine (94.30mbps download, 16.90mbps upload, all other internet devices have been working fine), I walk by the cameras at night and can see the IR lights activate and stay on for 120 seconds (so it appears the cameras are in fact recording), my rule settings still show they're suppose to record video for 120 seconds, and I'm able to view live footage from the app on multple devices and website. But the recordings never make it to the "cloud".

Any suggestions?

Re: Not recording to library from Arlo cameras.

JRD761 — Sat, 22 Apr 2017 03:43:39 GMT

Also, I forgot to add: I have power cycled the base station several times (unplugged the power cord for 5 minutes), still experiencing this issue.

Re: Not recording to library from Arlo cameras.

jguerdat — Sat, 22 Apr 2017 12:27:55 GMT

Open a case with support.

Re: Not recording to library from Arlo cameras.

JamesC — Tue, 25 Apr 2017 18:13:52 GMT

JRD761,

Your internet speeds and firmware versions look good...do you see any difference in behavior if you set the recording lengths to less than 120 seconds (default being 10 seconds would be a good test).

Are you using any custom modes? Do you see the same behavior when using the default "Armed" mode?

JamesC

Re: Not recording to library from Arlo cameras.

simple1 — Sun, 16 Jul 2017 13:02:53 GMT

Well yesterday i did what was said to get it to record log in remove the base station,then add it back,sync the cameras and it workfor 15 min till i got all back into their positions then i stop recording again,my firmware is up to date everything use to work great when i first bought it,Im thinking about returning it as its getting to be a hassle.

Re: Not recording to library from Arlo cameras.

JamesC — Mon, 17 Jul 2017 16:15:55 GMT

simple1,

Are you using the default Armed mode? Are all cameras showing Armed on the camera widget?

JamesC

Re: Not recording to library from Arlo cameras.

simple1 — Tue, 18 Jul 2017 20:08:44 GMT

Hey thanks James for responding,I remove the base station 3 times and now it seem to be working for the past two days re sync all camers, will report on FRI.if all is still well

Re: Not recording to library from Arlo cameras.

simple1 — Sun, 23 Jul 2017 00:14:59 GMT

So I set the cameras to 100% for motion and walk all around and in front of them,nothing happen,when I first bought this sysyem it work fine,my base station died and i got a new one now its not working like before,I think its time to take it back and move on to another product. This is too costly to have all this problems. Running a 100mbps.connection with it..

Re: Not recording to library from Arlo cameras.

JamesC — Tue, 25 Jul 2017 18:19:53 GMT

simple1,

Consider a base station reboot using the on-off button. Allow the base station to come back online and check your cameras to make sure they are armed before testing again. Do you still see the same behavior?

JamesC

Re: Not recording to library from Arlo cameras.

simple1 — Wed, 26 Jul 2017 21:12:35 GMT

Hey thanks James did that a cpl times the main problem is you got to set it to 100% for motion to pic up and 99% of the time it wont even pick up.The originall base station was great. Reading of all the problems you'll are having im hoping Arlo are not getting to big for themselves

Re: Not recording to library from Arlo cameras.

KenMorrison — Thu, 17 Aug 2017 00:24:37 GMT

I have the same problem. Actually I have 4 cameras. One wired and 3 wireless. Only the wired records to the library.

Re: Not recording to library from Arlo cameras.

jguerdat — Thu, 17 Aug 2017 12:20:06 GMT

Are the running men for the wireless cameras black or gray? If gray, check your modes in the Mode tab to verify that you have an appropriate mode activated.

Re: Not recording to library from Arlo cameras.

Khan123khan — Mon, 15 Jan 2018 21:16:51 GMT

Hi every one. I have arlo camera when i use the battery its record to library when i connect by wire and take the batteries out then its only record for 2 to 3 hours and then stop recording to library. Please anyone can help. Thanks

Re: Not recording to library from Arlo cameras.

JamesC — Tue, 16 Jan 2018 22:44:44 GMT

Khan123khan,

The original Arlo-Wire free camera is not designed to be powered with a usb cable. Are you using the original Arlo Wire-free cameras (VMC3030) or a different model?

JamesC

Re: Not recording to library from Arlo cameras.

Yodamom1 — Sat, 20 Jan 2018 10:16:21 GMT

My Arlo is neither alerting me nor recording to library. I have turned on and off the base station but nothing seems to work.

Re: Not recording to library from Arlo cameras.

steve_t — Sat, 20 Jan 2018 11:00:20 GMT

Yodamom1 wrote:
My Arlo is neither alerting me nor recording to library. I have turned on and off the base station but nothing seems to work.

Is it in Armed mode or in a recording mode which has rules to say that motion detection causes recording and notifications?

Re: Not recording to library from Arlo cameras.

Yodamom1 — Sat, 20 Jan 2018 14:42:10 GMT

It is in record mode. I checked last night and one rule was wrong. But still no change.

Re: Not recording to library from Arlo cameras.

Yodamom1 — Sat, 20 Jan 2018 14:45:21 GMT

It starts with armed and then next it will take me to the rule

Re: Not recording to library from Arlo cameras.

Yodamom1 — Sat, 20 Jan 2018 14:54:21 GMT

I had to set up a record mode for both cameras and save. I did not have record only armed that still showed the rules. They are working but what happened?

Re: Not recording to library from Arlo cameras.

steve_t — Sat, 20 Jan 2018 23:53:57 GMT

Yodamom1 wrote:
I had to set up a record mode for both cameras and save. I did not have record only armed that still showed the rules. They are working but what happened?

If you set up a custom recording mode and there are no rules in it, chance are you forgot to click SAVE for each rule. You can go back into editing your custom mode and create rules and don't for get to click save. Sometimes it's way down the bottom of the page or sometimes even on the previous page!