topic Re: iOS app shows an original Netgear Arlo camera's battery status about 50%, but actually 22%. in Arlo

iOS app shows an original Netgear Arlo camera's battery status about 50%, but actually 22%.

ant — Thu, 08 Feb 2018 01:12:01 GMT

Hello.

Both logged in https://arlo.netgear.com/#/cameras web site (web browser) and iOS apps (2 iPhones [4S and 6+] & 1 iPad) settings show the batteries are at 22% for a camera. However with the iOS apps in showing ALL cameras at once, that one specific camera's battery icon is showing halfway only. I am going to assume it is really at 22% and yellow icon. Why aren't iOS apps updating that camera's battery status correctly? I tried killing an iPhone's app and relaunching it too. Is it because the camera is far away (weak yellow signal status) even though I got its recent recordings?

Thank you in advance. 🙂

Re: iOS app shows an original Netgear Arlo camera's battery status about 50%, but actually 22%.

JamesC — Fri, 09 Feb 2018 17:46:04 GMT

ant,

Can you provide a screenshot of what you are describing?

JamesC

Re: iOS app shows an original Netgear Arlo camera's battery status about 50%, but actually 22%.

ant — Fri, 09 Feb 2018 20:12:45 GMT

wrote:
ant,

Can you provide a screenshot of what you are describing?

JamesC

https://imgur.com/a/2nC9G for four screen captures from my iPhone 4S's iOS app and SeaMonkey web browser on https://arlo.netgear.com. I find it interesting that they are still the same since my post from a couple days ago even though the cameras recorded some more since then.

Re: iOS app shows an original Netgear Arlo camera's battery status about 50%, but actually 22%.

JamesC — Mon, 12 Feb 2018 21:39:01 GMT

ant,

There are some UI inconsistencies when comparing the web client and the mobile apps. I know this is something we are striving to improve with every update.

The best way to gauge battery life is to reference the battery life percentage which should be the same regardless of which client you are viewing.

JamesC

Re: iOS app shows an original Netgear Arlo camera's battery status about 50%, but actually 22%.

ant — Mon, 12 Feb 2018 21:47:12 GMT

wrote:
ant,

There are some UI inconsistencies when comparing the web client and the mobile apps. I know this is something we are striving to improve with every update.

The best way to gauge battery life is to reference the battery life percentage which should be the same regardless of which client you are viewing.

JamesC

Thanks JamesC. Yes, these differences are quite annoying and confusing. Also, Netgear needs to do a better QA with their products and servicces. Please kindly let me know if they need help on that. 😉