topic Re: Arlo camera fails firmware update in Arlo

Arlo camera fails firmware update

baarnett — Mon, 29 Jan 2018 02:30:21 GMT

Following previous posts; I've unpluged base station, waited several minutes, plugged back in. All 4 of my cameras re-sync'd and came back online. The 5th one didn't, again... It has been prompting to update firmware for a month. Every time I try, it fails. I've changed batteries and tried to reconnect it to the base station. Last night I recycled base station again, waited overnight with camera on and ready but nothing automatic happened. I tried the update firmware again and it failed. What now?

Re: Arlo camera fails firmware update

brh — Mon, 29 Jan 2018 03:22:11 GMT

@baarnett

You will probably need to to a factory reset. Here is the link on how to do that.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

If that doesn't work, contact Customer Support at the link near the bottom of this page.

Brian

Re: Arlo camera fails firmware update

steve_t — Mon, 29 Jan 2018 09:59:18 GMT

Try bringing the 5th camera closer to the base for the firmware update. Do you have decent internet speed?

Re: Arlo camera fails firmware update

baarnett — Mon, 29 Jan 2018 16:23:36 GMT

Tried that. Camera 1-3' away from base. Even after reset. Have fiber to my house so speed isn't a problem.

Re: Arlo camera fails firmware update

jguerdat — Mon, 29 Jan 2018 18:46:21 GMT

Have you tried removing and resyncing the camera?

Re: Arlo camera fails firmware update

vilate — Mon, 29 Jan 2018 21:26:23 GMT

I have the same problem with a new system that the firmware won't update.

(I've another system at my other home and it works fine, so I know this is not typical.)

Re: Arlo camera fails firmware update

jguerdat — Tue, 30 Jan 2018 01:53:19 GMT

Assuming you don't have slow Internet, remove all devices from Settings, My Devices and start fresh. Use the Add Device button on the Devices tab to add the base and then sync the cameras. That should resolve the problem.

Re: Arlo camera fails firmware update

baarnett — Tue, 30 Jan 2018 18:13:22 GMT

Yes, multiple times. Removed device, added back, and re-sync within 3' of base.

Re: Arlo camera fails firmware update

jguerdat — Tue, 30 Jan 2018 18:24:22 GMT

A final step before opening a case with support would be to remove all devices in Settings, My Devices and start fresh. Use the Add Device button on the Devices tab to claim the base and then sync the cameras. If that fails, you're going to have to open a case with support here since it could be faulty hardware.

Re: Arlo camera fails firmware update

steve_t — Tue, 30 Jan 2018 23:41:23 GMT

If [removing all devices, factory reset by holding in the reset button with a paper clip etc til the power light goes amber from green, waiting for it to reboot and connect to the internet, adding the base, resync'ing all the cameras] doesn't work, it's time to contact support at the bottom of the page and open a support ticket

Re: Arlo camera fails firmware update

vilate — Wed, 31 Jan 2018 15:00:31 GMT

I will try factory reset tonight, even though it’s a brand new system. I removed all devices and Arlo app. was then unable to even see station. (Other devices in house had internet & Wi-Fi connections.) The base station continues to have three continual green lights.

Re: Arlo camera fails firmware update

jguerdat — Wed, 31 Jan 2018 17:48:12 GMT

Removing the base from Settings mean you won't see anything until you reclaim it. Not sure why the base shows a green Camera LED after removing it - I would have expected solid amber. So, be sure to press the reset button until the LEDs flash amber. Then use Add Device on the Devices tab to claim the base and then sync the cameras.

Re: Arlo camera fails firmware update

vilate — Wed, 31 Jan 2018 20:06:44 GMT

Perhaps did not explain well enough. I had removed all "local" devices. When I added device basestation, Arlo app. stated could not connect. (I have two iPhones and unsuccessful from both.) Icon did not display in either phones "Devices" menu. All three basestation lights did turn to solid green. Perhaps, is there a compatable issue with the latest Apple iPhone ios?

Re: Arlo camera fails firmware update

brh — Wed, 31 Jan 2018 20:16:23 GMT

@vilate

To see if the newest ios upgrade is bricking your system, if you have a windows PC, log into your account and let us know what you see. I don't think that it is an iPhone problem.

Brian

Re: Arlo camera fails firmware update

vilate — Wed, 31 Jan 2018 21:01:35 GMT

When I first began installing, I was using a pc. After I upgraded service to more than 5 cameras, one camera was fine and the other wanted Firmware upgrade. By that time, I was using phone commands only. (That leads us to this point.) FYI - I do have a second system in the remote mountains that I am still able to monitor, but have not removed/reset those. Can't do pc test for couple days.

Re: Arlo camera fails firmware update

vilate — Mon, 12 Feb 2018 16:09:27 GMT

I was able to finish setup using an iPad. I do not see the alarm for this base station. How do I add it?

Re: Arlo camera fails firmware update

brh — Mon, 12 Feb 2018 16:44:13 GMT

@vilate

Your post indicates that you are using the original HD cameras and base station. There is no alarm or siren with this unit. If this info is incorrect and you are using a Pro base station, in your devicesin the settings section , you will have two instances of the base station, one with a bell icon next to it and the other with no icon. The siren is the one with the bell icon.

Brian

Re: Arlo camera fails firmware update

vilate — Mon, 12 Feb 2018 16:46:31 GMT

Oh no, I just bought this system! I didn't realize it didn't have an alarm. (System in mountains does.)

How do I return this system?

Re: Arlo camera fails firmware update

brh — Mon, 12 Feb 2018 17:31:24 GMT

@vilate

Where did you purchase the system from?

Brian

Re: Arlo camera fails firmware update

vilate — Mon, 12 Feb 2018 17:35:32 GMT

Home Depot, online.