topic Re: no play button for recordings within email notifications in Arlo

no play button for recordings within email notifications

JG2 — Mon, 12 Feb 2018 18:44:27 GMT

I receive email notifications, but when I click to see the recording there is no play button. After 3+ years this just starting happening. I have reset the base station and cookies are allowed on the search engine. Any help would be appreciated.

Re: no play button for recordings within email notifications

brh — Mon, 12 Feb 2018 18:44:41 GMT

@JG2

If you are not using the Arlo PC IDE or the mobile app to view the recording, it could be thar many browsers are disabling Flash for viewing videos. I am not sure how you are viewing the videos.

Brian

Re: no play button for recordings within email notifications

jguerdat — Mon, 12 Feb 2018 18:45:01 GMT

Flash isn't required to view the library, just for live viewing and Pan & Zoom in Settings.

Are you trying to view the recordings from the library or by following the link from an email notification?

Re: no play button for recordings within email notifications

brh — Mon, 12 Feb 2018 18:45:23 GMT

@jguerdat I don't understand it when he says cookies are allowed on the search engine. Do you understand what he is saying. I don't think he should need cookies in the mobile app or the IDE.

Brian

Re: no play button for recordings within email notifications

jguerdat — Mon, 12 Feb 2018 18:45:36 GMT

No idea on the cookies/search engine thing.

Re: no play button for recordings within email notifications

JG2 — Mon, 12 Feb 2018 18:45:55 GMT

@jguerdat and @brh thank you both for your replies. I was viewing the videos on my phone directly from the email notification that was sent.

It is working now, but not really sure what happened. Thanks again